---
title: "Managed Platform Service - Collections and Feedback"
ocid: "ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CAMBRIDGE HOUSING SOCIETY LIMITED"
published: "2025-03-27"
---

# Managed Platform Service - Collections and Feedback

Buyer: THE CAMBRIDGE HOUSING SOCIETY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55

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## Summary

The Cambridge Housing Society Limited has completed a procurement process for a "Managed Platform Service - Collections and Feedback" under the industry category of Customer Relation Management software package (CPV 48445000). The tender, identified by "T25/004/CHS," was conducted via a direct procurement method, specifically a single tender action below the threshold. The contract, valued at £68,210.1 GBP, is set to begin on 1st April 2025 and will run until 31st March 2028. This procurement took place in Cambridge, England, with significant dates including the tender period ending on 18th February 2025 and the award date of 18th February 2025.

This tender presents substantial opportunities for businesses specialising in software and service solutions for collections and feedback management. Small and medium-sized enterprises (SMEs) particularly stand to benefit, given the procurement's suitability criteria favouring SMEs. Companies with experience in delivering comprehensive customer relationship management solutions are well positioned to compete in similar future tenders, leveraging the specific industry requirements and procurement preferences demonstrated in this contract awarded to VOICESCAPE LIMITED.

## Notice

Software and services to carry out collections and gather feedback.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aff2bbc6-84c1-4647-9208-0bbe596431b0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2025 |
| Submission deadline | 18 Feb 2025 |
| Future notice date | Not specified |
| Award date | 18 Feb 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,210 |
| Lots value | Not specified |
| Awards value | £68,210 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CAMBRIDGE HOUSING SOCIETY LIMITED |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB24 9ZR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | South Cambridgeshire |
| Electoral ward | Histon & Impington |
| Westminster constituency | St Neots and Mid Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 27 Mar 2025 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aff2bbc6-84c1-4647-9208-0bbe596431b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aff2bbc6-84c1-4647-9208-0bbe596431b0
  27th March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.chsgroup.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55.json.