---
title: "Fault Reporting & Case Management System"
ocid: "ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BATH AND NORTH EAST SOMERSET COUNCIL"
published: "2025-09-01"
---

# Fault Reporting & Case Management System

Buyer: BATH AND NORTH EAST SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1.json)

## Summary

The procurement process for the Fault Reporting & Case Management System was conducted by Bath and North East Somerset Council, a local authority located in Bath, England. The procurement pertained to the industry category of software packages and information systems, identified under CPV code 48000000, with key operations set within England, United Kingdom. As of 1st September 2025, the procurement has reached the award stage. The contract was directly awarded to mySociety, a social enterprise identified as an SME. The procurement method was a direct award, with the tender period ending on 29th August 2025, and the contract period scheduled from 31st October 2025 to 30th October 2026, valued at £46,000.

This tender presents substantial opportunities for growth for small to medium enterprises (SMEs) specialising in software solutions, particularly those capable of delivering robust fault reporting systems. Companies positioned to deliver reliable information systems will find this contract particularly beneficial given its alignment with fostering streamlined case management solutions for local government operations. Since the direct award approach indicated a preference for specialist suppliers, businesses with proven expertise in implementing similar information systems may have competitive advantages. Bath and North East Somerset Council's engagement in this procurement reflects a commitment to enhancing its technological infrastructure through innovative partnerships, thus offering enterprising organisations a platform for expansion and increased regional market presence.

## Notice

Fault Reporting and Case Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02ebde15-7496-4d04-b582-813c251d5cc6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2025 |
| Submission deadline | 29 Aug 2025 |
| Future notice date | Not specified |
| Award date | 31 Aug 2025 |
| Contract period | 31 Oct 2025 - 30 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £46,000 |
| Lots value | Not specified |
| Awards value | £46,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTH EAST SOMERSET COUNCIL |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA1 1JG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Kingsmead |
| Westminster constituency | Bath |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MYSOCIETY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Sep 2025 at 14:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02ebde15-7496-4d04-b582-813c251d5cc6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/02ebde15-7496-4d04-b582-813c251d5cc6
  1st September 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.bathnes.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c3c021c-86b1-4098-92bd-bb1691f7d1b1.json.