---
title: "Hosted Telephony &Contact Centre Solution"
ocid: "ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WELLINGBOROUGH HOMES"
published: "2018-10-01"
---

# Hosted Telephony &Contact Centre Solution

Buyer: WELLINGBOROUGH HOMES  
Current stage: Award  
OCID: ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3.json)

## Summary

Wellingborough Homes has awarded a contract for the "Hosted Telephony & Contact Centre Solution," aimed at providing a hosted telephony service alongside the implementation of the 8x8 contact centre software. This procurement falls within the services industry category, primarily focusing on telephone cables and associated equipment as well as software packages. The contract was awarded on 25 May 2018, with the implementation period running from 22 June 2018 to 21 October 2018. This procurement was conducted through a limited method, specifically a negotiated procedure without prior publication, and the total contract value amounted to £129,711 with a minimum value of £93,840. The delivery of the services is to be conducted in the East Midlands region of England.

This tender presents opportunities for businesses to expand in the telecommunications and software sector, particularly for those capable of providing hosted solutions and contact centre technologies. Suppliers with expertise in telephony systems, software integration, and related IT services would be well-suited to compete for future tenders of a similar nature. Engaging with Wellingborough Homes could also lead to increased visibility within the public sector market, as they continue to enhance their service offerings through innovative technology solutions.

## Notice

Contract award for the provision of a hosted telephony service and support as well as the implementation and support of new contact centre software solution called 8x8. One-off replacement of desk phones also included

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3de3047e-78bf-416d-89bc-050b9ed915f5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2018 |
| Submission deadline | 31 Mar 2018 |
| Future notice date | Not specified |
| Award date | 24 May 2018 |
| Contract period | 21 Jun 2018 - 21 Oct 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £129,711 |
| Lots value | Not specified |
| Awards value | £93,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELLINGBOROUGH HOMES |
| Locality | WELLINGBOROUGH |
| Post town | Northampton |
| Postcode | NN8 1BQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Croyland and Swanspool |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DU PRE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32551000 - Telephone cables and associated equipment
- 48000000 - Software package and information systems

## Release History

- 1 Oct 2018 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3de3047e-78bf-416d-89bc-050b9ed915f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3de3047e-78bf-416d-89bc-050b9ed915f5
  1st October 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3.json.