--- title: "HR OD support services phase 3" ocid: "ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab.json" source: "Contracts Finder" current_stage: "Tender" buyer: "H M REVENUE & CUSTOMS" published: "2017-10-27" --- # HR OD support services phase 3 Buyer: H M REVENUE & CUSTOMS Current stage: Tender OCID: ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab.json) ## Summary The procurement process, initiated by HM Revenue & Customs (HMRC), is for "HR OD support services phase 3," aiming to establish a framework of Service Providers for Culture, Values and Behavioural Change Delivery Services. This tender falls under the services category with CPV code 79996000, and the contract will require collaboration with HMRC staff in locations including London, Nottingham, and Manchester. The tender period is set to conclude on 24th November 2017, with a total framework value of £100,000 and individual call-offs expected to be below £10,000. This open procurement process aims to engage Small and Medium-sized Enterprises (SMEs) and is planned for a contract period from 20th December 2017 to 19th December 2018, with the potential for a one-year extension. This tender represents a significant opportunity for SMEs and micro businesses specialising in organisational development, coaching, change management, and stakeholder engagement. By successfully competing for this contract, businesses can establish a valuable partnership with HMRC, contributing to their culture and behavioural change initiatives. Given the accessible size and structure of the framework, small businesses that offer expertise in customer journey mapping and communication strategies will find this opportunity particularly relevant for growth and collaboration within the public sector. ## Notice HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC and its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. During the development and implementation of assignments, the Service Provider will be expected to support the delivery of the outcomes captured in the 'OD Road Maps' developed previously. This requirement was previously Lot 2 in the previously advertised tender reference 1703-PSCR-SR65976229-HR OD Support Services, but was subsequently withdrawn due to it being identified that the specification required further development. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for 12 months with an option to extend for a further 12 months. Additional information: HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 24.11.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Oct 2017 | | Submission deadline | 24 Nov 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Dec 2017 - 19 Dec 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79996000 - Business organisation services ## Release History - 27 Oct 2017 at 13:37 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667 - 27 Oct 2017 at 13:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667 27th October 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ffe0b49-f97f-4c86-ac43-9ed7e7ad8f8d Ariba Registration Instructions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab.json.