--- title: "Health and Adult Social Care - Speaking up Helpline and Information" ocid: "ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DEPARTMENT OF HEALTH" published: "2017-02-24" --- # Health and Adult Social Care - Speaking up Helpline and Information Buyer: DEPARTMENT OF HEALTH Current stage: Tender OCID: ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840.json) ## Summary The Department of Health (DH) is currently seeking an organisation to provide a Speaking Up helpline and information services as part of the Health and Adult Social Care sector. This procurement is classified under helpdesk services and is being conducted through an open procedure. The tender is set to close on 27 March 2017, and the contract duration runs from 1 June 2017 to 31 March 2022. The services will be delivered across various locations, including the United Kingdom and British Overseas Territories, supporting NHS and adult social care workers, and associated stakeholders in raising concerns regarding patient safety and care delivery. This tender presents significant opportunities for businesses focused on health and social care services, particularly those that specialise in providing helplines, guidance, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly encouraged to compete, as the contract aims to foster diverse supplier engagement. Potential bidders should consider their expertise in implementing communication platforms and their ability to deliver responsive customer service to thrive in this procurement opportunity. ## Notice The Department of Health (DH) helps people live better for longer. We lead, shape and fund health and care in England, making sure people have the support, care and treatment they need, with compassion, respect and the dignity they deserve. An organisation is sought to provide a Speaking Up package of services for people who work in the NHS and Adult Social Care sector and for providers of NHS services and Adult Social Care services. The objective of the guidance and signposting helpline is to support people who wish to speak up about matters that affect the delivery of care, particularly patient safety. The DH require the Speaking Up helpline to provide: 1. a telephone helpline; 2. a website; 3. guidance and 'signposting' - available during and outside 'open hours'; 4. escalation procedures where issues such as potential safeguarding situations need to be acted upon; 5. user feedback; 6. performance data for regular reporting of management information; and 7. awareness raising / promotion activity. The target customer base for the helpline service is: 1. NHS workers (including trainees, agency staff, and those that work outside of normal working hours); 2. Staff employed in the adult social care sector (including trainees, agency staff, and those that work outside of normal working hours); 3. NHS and social care employing organisations; 4. Contractors for the NHS and social care sector. The DH the organisation to provide: 1. 'Intelligent guidance' for people who wish to speak up from the Health and Adult Social Care sectors, including 'signposting' to appropriate material, to support them in 'speaking up'; 2. Access to guidance on "Speaking Up" (including whistleblowing) for organisations within the NHS and social care environment; and 3. Promote the helpline to those that may wish to use it. This procurement is being undertaken by the DH for use by a wide range of people that work in the NHS and Health and Social Care. Within the NHS these may include but are not limited to DH Arm's Length Bodies (ALBs), Special Health Authorities (SHAs), non-departmental public bodies (NDPBs), all NHS bodies including but not limited to health service bodies as defined in section 9 of the NHS Act 2006 (as updated and amended), NHS Foundation Trusts, providers of NHS funded care, any government department, agency or other statutory body and any successor bodies to these entities. The Authority may be required to novate the contract to any of the bodies identified in this notice post award. Prior Information Notice (PIN) Official title : UK-Leeds: Helpdesk and support services Notice number in the OJ S : 2016/S 242-442278 has also been issued on 13/12/2016 in support of this procurement. Full details about how to obtain and submit tender documents are provided in Section 5 'Additional Text' of this document. Additional information: This procurement exercise will be conducted via the DH's e Tendering portal called the Business Management System (BMS). Applicants wishing to be considered for the Health and Adult Social Care Speaking up Helpline and Information tender (ITT 60371) MUST register their details and download and complete the Invitation to Tender (ITT) documents and submit their response via BMS. The following link will take you to the guidance documentation for using the BMS and will allow you to register and download instructions on how to respond. https://www.gov.uk/government/organisations/department-of-health/about/procurement If you require assistance, please contact the Supplier Helpdesk on +44 1132545777 or supplier.helpdesk@dh.gsi.gov.uk This helpdesk is available 10:00 to 16:00, Monday to Friday excluding Bank Holidays. Registration is a simple one-step process; suppliers must register as a company/organisation; then each employee who may undertake a tendering exercise must then register as an individual. Once this stage is completed, it is then possible to register an expression of interest for this tender. Note: Standard BMS functionality will only acknowledge one recipient per supplier for each individual tender. If you require the tender to be seen by multiple users we suggest using a centralised e-mail address (dhtenders@example.com). Log on instructions are as follows: Stage 1 - Registration (New suppliers): Those who have not previously contracted with DH will first need to ensure that their company details are registered in the system: a) Go to the link above; b) Click on 'New Supplier'; c) Complete and send the details in the automated e-mail that appears; d) Within 3 working days, you will receive an e-mail with your login information; a unique username and password. Note: Standard BMS functionality requires the registered e-mail address to function as individual's username. Stage 2 - Post Registration (those already registered): Once registered, candidates must express interest as follows: a) Go to the link above; b) Select 'Login into e-Tendering System'; c) Select sourcing home page and enter Invitation to Tender (ITT) number (ITT 60371 'Health and Adult Social Care - Speaking up Helpline and Information') (above) in search field provided. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f3696d3c-e012-45c4-a68e-f26c36eaa51c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Feb 2017 | | Submission deadline | 27 Mar 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2017 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF HEALTH | | Locality | LONDON, | | Post town | South West London | | Postcode | SW1A 2NS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 85 - Health and social work services ### Codes - 72253100 - Helpdesk services - 85000000 - Health and social work services ## Release History - 24 Feb 2017 at 13:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f3696d3c-e012-45c4-a68e-f26c36eaa51c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f3696d3c-e012-45c4-a68e-f26c36eaa51c 24th February 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2727513b-4b75-4bdd-8454-2b25973e3ba1 Part B Specification - https://www.gov.uk/government/organisations/department-of-health/about/procurement Access to Electronic Documents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c474d31-91ae-4fef-9c16-cacf354a8840.json.