---
title: "Provision of a Cloud Based Contact Centre Solution"
ocid: "ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2025-09-10"
---

# Provision of a Cloud Based Contact Centre Solution

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7.json)

## Summary

The public procurement process initiated by Leicestershire County Council involved the award of a contract for the "Provision of a Cloud Based Contact Centre Solution". This procurement falls under the CPV categories of "Electrical machinery, apparatus, equipment and consumables; lighting", "Radio, television, communication, telecommunication and related equipment", and "Construction work". The procurement stage is marked as complete, with the award made to Specialist Computer Centres. The contract, valued at £2,056,225.20, commenced on 8th September 2025 and is intended to run until 29th September 2028, with options for extension up to 2035. This procurement was a further competition under framework RM6116 - Network Services 3, and the tender process concluded on 20th June 2025.

This tender presents substantial opportunities for businesses engaged in the technology and communications sectors, particularly those specialising in cloud-based solutions. SMEs were encouraged to participate, highlighting the Council's openness to a diverse range of suppliers. The contract's nature makes it suitable for enterprises capable of delivering large-scale, integrated technological solutions, allowing such businesses to secure long-term engagements and demonstrate expertise in cutting-edge contact centre technology. Engaging in such a contract could enhance a supplier's market reputation and open doors to further public sector opportunities.

## Notice

Further Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015). Contract start date:- 08/09/2025 (to allow for onboarding ahead of licence commencement date) Initial contract end date:- 29/09/2028 7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c03ea5ba-0bf1-4aa6-9087-fd9edf4c06f7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2025 |
| Submission deadline | 20 Jun 2025 |
| Future notice date | Not specified |
| Award date | 4 Sep 2025 |
| Contract period | 7 Sep 2025 - 29 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,056,225 |
| Lots value | Not specified |
| Awards value | £2,056,225 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPECIALIST COMPUTER CENTRES |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work

### Codes

- 31000000 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 45000000 - Construction work

## Release History

- 10 Sep 2025 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c03ea5ba-0bf1-4aa6-9087-fd9edf4c06f7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c03ea5ba-0bf1-4aa6-9087-fd9edf4c06f7
  10th September 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7.json.