--- title: "IT Managed Service Contract" ocid: "ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LEGAL SERVICES BOARD" published: "2021-11-10" --- # IT Managed Service Contract Buyer: LEGAL SERVICES BOARD Current stage: Tender OCID: ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516.json) ## Summary The Legal Services Board (LSB) is seeking a qualified provider for an IT Managed Service Contract, set to commence between 1 March 2022 and 31 May 2022, to ensure a smooth handover from the existing supplier. This procurement process is currently in the Award stage after the tender period closed on 15 November 2021. The total budget for the managed service is capped at £32,500 per annum, excluding VAT, with submissions conducted through an open procurement method. The relevant address for the buyer is 2 Dyott Street, London, WC1A 1DE, England. This opportunity is particularly suited to small and medium-sized enterprises (SMEs) specialising in IT support and consultancy services, as the LSB requires a partner to deliver high-quality IT managed services while facilitating collaboration and flexibility. Bidders must demonstrate a thorough understanding of the service specifications and provide a detailed analysis of costs, including options for remote support and service level agreements. Engaging in this tender can provide significant growth potential for SMEs within the IT sector looking to expand their portfolios in regulated environments. ## Notice The Legal Services Board (LSB) is looking to appoint a suitably qualified provider of IT managed services. As a very small organisation, we do not have an in-house IT capability. We are looking for a supplier who can work in partnership with LSB to deliver the IT Managed Services to a high standard. Our aim is to appoint a supplier to provide an IT managed service to LSB commencing between 1 March 2022 and 31 May 2022 to allow parallel running with the existing supplier to facilitate an appropriate handover. The Legal Services Board is the independent body responsible for overseeing the regulation of lawyers in England and Wales. In all our work, we seek to promote the eight regulatory objectives set out in the Legal Services Act 2007. We share our regulatory objectives with the 'approved regulators' of the legal profession, each of which have direct responsibility for the day-to-day regulation of the different types of lawyers. As at 30 September 2021 we consist of 35 executive staff members (29 full-time and 6 part-time) and 9 non-executive directors that work part-time. We also provide IT licences and IT support to our Consumer Panel members (8 licences as at 30 September 2021) Our premises is currently located in central London with staff allowed to work flexibly anywhere geographically. We work in an agile way and our approach is to enable our colleagues to work in any location at any time and LSB plans for this to continue in the future. We monitor changes in our operating environment, reviewing our objectives and, if necessary, adapting our approach. LSB users typically work between the hours of 7am and 7pm, Mondays to Fridays Some work takes place outside these hours and on weekends but on a limited scale. There is a budget ceiling of PS32,500 for the IT managed service per annum excluding VAT. This would exclude the cost of Microsoft office licences and cloud services which we would expect to be passed on at cost. Bids above this may still be considered with the score for Price adjusted to reflect this. A tender is required which should include method statements, but not be limited to: * A description of how you would work with us. * A description of how you will meet the service specification requirements listed in the attached ITT. * A description of your recommended support package and what this includes and suggested SLAs (see Appendix Five) * A fully costed proposal including, but not limited to, remote support, hourly rates, discounts for block time agreements and costs for attending any site listed above. Where possible this should be broken down into annual costs including any set up fees. * Privacy policy documentation around accessing any corporate data held on our servers, PCs or mobile devices. All tender submissions should be submitted by 12 noon on 15 November 2021 to tenders@legalservicesboard.org.uk. Submissions submitted to other addresses or beyond this time will not be accepted. The full ITT is attached to this notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6c6afbf-d3c6-4a41-b0c1-61246595a0a9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Nov 2021 | | Submission deadline | 15 Nov 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2022 - 29 Feb 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £32,500 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEGAL SERVICES BOARD | | Locality | LONDON | | Post town | Central London | | Postcode | WC1A 1DE | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Holborn & Covent Garden | | Westminster constituency | Holborn and St Pancras | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48900000 - Miscellaneous software package and computer systems - 72600000 - Computer support and consultancy services - 72700000 - Computer network services ## Release History - 10 Nov 2021 at 15:46 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e6c6afbf-d3c6-4a41-b0c1-61246595a0a9 - 15 Oct 2021 at 13:07 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e6c6afbf-d3c6-4a41-b0c1-61246595a0a9 - 15 Oct 2021 at 10:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e6c6afbf-d3c6-4a41-b0c1-61246595a0a9 - 15 Oct 2021 at 10:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e6c6afbf-d3c6-4a41-b0c1-61246595a0a9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e6c6afbf-d3c6-4a41-b0c1-61246595a0a9 10th November 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/772f1f33-d602-4d81-932b-b1b023cfd8d8 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/aadb1a0f-c70e-4398-9eac-282bb5f70eaf Word version of the ITT - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1188406b-54ea-49eb-91ca-d79f9a682721 A full list of questions received by the LSB and answers given. ## Notice URLs - https://legalservicesboard.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c599cf5-4636-49e3-812f-d48dafd64516.json.