---
title: "NGCC Telephony Design"
ocid: "ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-20"
---

# NGCC Telephony Design

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771.json)

## Summary

The Department for Work and Pensions, based in Blackpool, has completed the procurement process for the "NGCC Telephony Design" contract, aimed at providing comprehensive support for re-platforming DWP’s telephony services. Classified under information technology services (CPV code: 72222300), this contract, valued at £942,450, was awarded following a selective procurement method, where tenders were called off from an existing framework agreement. The contract period commenced on 4th May 2021, with completion expected by 31st March 2022.

This tender presents substantial opportunities for businesses involved in service design and IT, particularly those specialising in user-centred design and implementation. Small and medium enterprises (SMEs) are particularly encouraged to engage with this opportunity, as the procurement suitability indicates a focus on supporting their participation. Businesses that can demonstrate expertise in delivering innovative telephony solutions, as well as those with established frameworks allowing for rapid delivery, would be well-positioned to compete for future contracts similar to this one.

## Notice

Support for DWP telephony re-platform. User-centred service design, delivery, build, implementation and service transition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c03eb936-ba54-439a-9fe3-b21b21cbb456 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 3 May 2021 |
| Future notice date | Not specified |
| Award date | 3 May 2021 |
| Contract period | 3 May 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £942,450 |
| Lots value | Not specified |
| Awards value | £942,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIPPO DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 20 May 2021 at 08:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c03eb936-ba54-439a-9fe3-b21b21cbb456

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c03eb936-ba54-439a-9fe3-b21b21cbb456
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/417a24c5-98cc-40ff-af34-2a7e3fdffd50
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771.json.