---
title: "ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service"
ocid: "ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ESCC ADULT SOCIAL CARE"
published: "2021-08-13"
---

# ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service

Buyer: ESCC ADULT SOCIAL CARE  
Current stage: Tender  
OCID: ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6

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## Summary

East Sussex County Council's Adult Social Care department is currently conducting an open tender titled "ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service." This procurement, classified under health and social work services, aims to commission a provider that will enhance public engagement and support for health complaints in East Sussex. The tender was published on 13th August 2021, and responses must be submitted by 24th September 2021. The initial contract period will commence on 1st April 2022, lasting until 31st March 2025, with a potential extension of up to 24 months. The total project value is estimated between £1,404,000 and £2,340,000.

This tender presents significant opportunities for businesses in the health and social assistance sector, particularly those that specialise in health advocacy, complaint resolution, and community engagement services. Firms that are small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs) may find this contract particularly accessible and beneficial for growth. Engaging in this process not only allows for collaboration with a key public authority but also contributes to enhancing the quality and responsiveness of health services in the region.

## Notice

East Sussex County Council and Health wants to commission a Provider for the Healthwatch and Independent Health Complaints Advocacy Service. The Healthwatch service is the consumer champion for health and social care listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services. The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Full details can be found in the Tender documents. Additional information: Project Values from is for the initial 3 year term value to includes possible up to 24 months extension. Is a Recurrent Procurement Type? : Yes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31283ec3-d5a1-45af-8083-cb54d8a4a836 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2021 |
| Submission deadline | 24 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,340,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESCC ADULT SOCIAL CARE |
| Locality | EAST SUSSEX |
| Post town | Brighton |
| Postcode | BN7 1UE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Priory |
| Westminster constituency | Lewes |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 13 Aug 2021 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/31283ec3-d5a1-45af-8083-cb54d8a4a836

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/31283ec3-d5a1-45af-8083-cb54d8a4a836
  13th August 2021 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c76b32b-a47f-45cb-a316-910b6804e5d6.json.