---
title: "IVR Payments Solution for Customers"
ocid: "ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOMES NEWCASTLE LTD"
published: "2023-10-04"
---

# IVR Payments Solution for Customers

Buyer: YOUR HOMES NEWCASTLE LTD  
Current stage: Award  
OCID: ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9.json)

## Summary

Your Homes Newcastle Ltd has awarded a contract to NETCALL TECHNOLOGY LIMITED for the provision of an IVR Payments Solution for customers. The contract, valued at £29,134 GBP, was awarded on 1st September 2023 and has a contract period from 17th September to 31st October 2023. The procurement method used was Other - Negotiated Award, with the tender closing on 1st September 2023.

This tender for an IVR Payments Solution presents an opportunity for software providers adept at moving solutions onto compliant operating systems. The contract, focusing on software packages and information systems, was awarded by Your Homes Newcastle Ltd in the North East region of the United Kingdom. Businesses specialising in similar services may find this tender appealing due to the specific nature of the project and the contract's suitability for SMEs.

## Notice

To move our current YHN IVR Payments Solution for customers onto a compliant operating system. The current operating system is due to go end of life during October 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f1cbcfb8-44e4-462e-aef0-b3be322c4f8c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Negotiated Award - Software Provider moving our current YHN IVR Payments Solution for customers onto a compliant operating system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2023 |
| Submission deadline | 1 Sep 2023 |
| Future notice date | Not specified |
| Award date | 31 Aug 2023 |
| Contract period | 16 Sep 2023 - 31 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £29,134 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOMES NEWCASTLE LTD |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE7 7LX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Oct 2023 at 09:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f1cbcfb8-44e4-462e-aef0-b3be322c4f8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f1cbcfb8-44e4-462e-aef0-b3be322c4f8c
  4th October 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.yhn.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c885f98-84b5-43fa-bf40-9d41a6108fe9.json.