---
title: "DWP User Research Recruitment Services - London"
ocid: "ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2019-02-22"
---

# DWP User Research Recruitment Services - London

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec

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## Summary

The Department for Work and Pensions (DWP) in London recently conducted a procurement process for user research recruitment services, with a total contract value of £60,000. The procurement, classified under research services (CPV code 73110000), was executed through a selective method as a call-off from a framework agreement. The contract period commenced on 20 February 2019 and will run until 19 February 2021. The tender concluded on 18 December 2018, prior to the award officially being published on 22 February 2019.

This procurement presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs), to engage in user research activities that require participant recruitment reflecting diverse user demographics. Companies specialising in ethical recruitment, particularly those with experience in the public sector or working with vulnerable populations, would be well-positioned to compete for similar future tenders. The focus on inclusivity and sensitivity in recruitment makes this an appealing category for businesses invested in social responsibility and community engagement.

## Notice

Department for Work and Pensions Digital requires participant recruitment for regular user research activities. We're looking for suppliers who can recruit participants who reflect the diverse make-up of people who use DWP services. The recruitment brief will vary by project but may include: -- In receipt of a DWP benefit or tax credits -- Usage of assistive technologies to access digital services -- Requirements for non-digital support to access digital services -- Digital usage or experience -- Cognitive and/or learning disabilities -- Mental health conditions -- Motor skills impairments -- Visual impairments -- Auditory disabilities -- Household income levels -- A mix of gender, age and educational attainment Users of our services may include vulnerable users so should be recruited ethically and sensitivity. Participants should have a good understanding of the service they are being recruited to test, what it will entail, how their data will be handled, and possible requirements around non-disclosure, this information will be provided by each project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7111d36a-e6a4-4fc1-9917-83be83bee168 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2019 |
| Submission deadline | 18 Dec 2018 |
| Future notice date | Not specified |
| Award date | 8 Feb 2019 |
| Contract period | 20 Feb 2019 - 19 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITERIA FIELDWORK |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 22 Feb 2019 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7111d36a-e6a4-4fc1-9917-83be83bee168

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7111d36a-e6a4-4fc1-9917-83be83bee168
  22nd February 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4785b48a-23d4-4023-94bd-f402c2cb2227
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec.json.