---
title: "ITSM Tool Replacement"
ocid: "ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2023-05-17"
---

# ITSM Tool Replacement

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68.json)

## Summary

The West Midlands Combined Authority recently awarded a contract for IT Service Management System under the title "ITSM Tool Replacement". The procurement method used was selective, with a value of £100,080 GBP. The buying organization, West Midlands Combined Authority, located in Birmingham, West Midlands, issued the award on 29th March 2023. The contract period starts on 31st March 2023 and ends on 30th March 2026.

This procurement process, led by the West Midlands Combined Authority, offers opportunities for businesses, particularly those specializing in software packages and information systems. The IT industry category and the buyer's preference for SMEs can attract companies looking to expand their operations in the West Midlands region of the United Kingdom. Businesses with experience in framework agreements and IT solutions can effectively compete for this awarded contract.

## Notice

IT Service Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6aa14629-0a22-4f9f-9127-ccd7a98b5bca |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2023 |
| Submission deadline | 15 Mar 2023 |
| Future notice date | Not specified |
| Award date | 28 Mar 2023 |
| Contract period | 30 Mar 2023 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,080 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 May 2023 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6aa14629-0a22-4f9f-9127-ccd7a98b5bca

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6aa14629-0a22-4f9f-9127-ccd7a98b5bca
  17th May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68.json.