---
title: "Service Now Managed Services"
ocid: "ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2024-08-02"
---

# Service Now Managed Services

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a.json)

## Summary

The Crown Prosecution Service (CPS) has completed the procurement process for Service Now Managed Services, classed under the "Software package and information systems" category, contract ID tender_413513/1386144. This selective procurement was a call-off from a framework agreement. The contract was awarded to Flyform Ltd with a value of £357,057. The contract period extends from 12 June 2024 to 11 June 2026, covering regions including the United Kingdom, British Overseas Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The procurement stage is complete, with the award date recorded as 24 May 2024, and the contract period starting shortly thereafter.

This tender represents an opportunity for businesses specialising in IT service management, specifically SMEs and VCSEs, to engage with a critical operational platform for CPS. The Managed Services contract is vital for maintaining and developing the Service Now platform used by CPS. Companies that can deliver comprehensive managed services and support for IT service management platforms are well-suited to compete for similar opportunities. The award signifies a growth opportunity for Flyform Ltd and highlights the importance of skillsets in IT service management and development in today's procurement landscape.

## Notice

Service Now is the business-critical primary IT Service Management platform for CPS, Service Now is split into two contracts, one contract for the licensing, with the other contract being for Managed Service and Development. The current G-Cloud 12 contract for Managed Service and Development began on 01/04/2021 for an initial two-year contract. The current environment comes to an end in May 2024 following the extension option being triggered in 2023. Service Now is a business-critical service, and therefore it is essential it is re-procured. Indicative Contract duration is 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81786fb1-6237-484a-b7d0-bb8a9882119b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2024 |
| Submission deadline | 25 Apr 2024 |
| Future notice date | Not specified |
| Award date | 23 May 2024 |
| Contract period | 11 Jun 2024 - 11 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £357,057 |
| Lots value | Not specified |
| Awards value | £357,057 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON, |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Aug 2024 at 09:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81786fb1-6237-484a-b7d0-bb8a9882119b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81786fb1-6237-484a-b7d0-bb8a9882119b
  2nd August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6eb4ba52-6cf8-49c7-8e0e-41db7173c365
  Redacted Contract
- http://WWW.CPS.GOV.UK
  Service Now is the business-critical primary IT Service Management platform for CPS, Service Now is split into two contracts, one contract for the licensing, with the other contract being for Managed Service and Development

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3caefc5a-95e8-48aa-8fc7-32ce3f1e485a.json.