---
title: "ServiceNow Support (IT Service Management Tool Support)"
ocid: "ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2026-04-10"
---

# ServiceNow Support (IT Service Management Tool Support)

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320)  
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## Summary

The procurement process, initiated by the Police Digital Service, involved a tender titled "ServiceNow Support (IT Service Management Tool Support)" focusing on software support services. The process took place in the United Kingdom, under the selective procurement method via a call-off from a framework agreement in the services category. Initially tendered for completion by 2 March 2026, the award stage is now completed as of 27 March 2026, involving a contract period from 1 April 2026 to 31 March 2029 with a total value of £534,750. The buying organisation, Police Digital Service, is headquartered in London, England.

This procurement offers significant opportunities for businesses specialising in IT service management and software support, particularly those capable of providing ongoing managed services for platforms like ServiceNow. Companies with the capability to perform application maintenance tasks such as issue resolution, service requests fulfilment, and routine maintenance tasks like health checks will find this contract well-suited to their offerings. Both small and medium enterprises (SMEs) and larger organisations can benefit, expanding their portfolio in public sector contracts, especially if they have a strong presence or interest in the UK market.

## Notice

PDS has a requirement for ServiceNow Managed Services to manage the administration, support of ServiceNow Platform. The scope of service includes Application Maintenance activities such as resolving the issues reported on ServiceNow, fulfilling the service requests, carrying routine maintenance tasks such as health checks etc.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e76eee5-66f8-4211-9e24-22a460400b60 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2026 |
| Submission deadline | 2 Mar 2026 |
| Future notice date | Not specified |
| Award date | 27 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £534,750 |
| Lots value | Not specified |
| Awards value | £534,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2M 4WN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 10 Apr 2026 at 13:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e76eee5-66f8-4211-9e24-22a460400b60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e76eee5-66f8-4211-9e24-22a460400b60
  10th April 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://pds.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320.json.