---
title: "Client feedback programme contract 2021-23 (extension for 23)"
ocid: "ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2022-07-15"
---

# Client feedback programme contract 2021-23 (extension for 23)

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5

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## Summary

The National Audit Office is conducting a procurement process for the "Client feedback programme contract 2021-23 (extension for 23)", which focuses on gathering client feedback through annual surveys and interviews. This procurement falls under the survey services category within the services industry. The tender period ended on 15 May 2022, and the contract period commenced on 15 June 2022, lasting until 4 March 2023. The procurement method is selective, specifically a call-off from a framework agreement, with the total contract value set at £96,798.35.

This tender presents growth opportunities particularly for small and medium-sized enterprises (SMEs) that specialise in survey services or related research methodologies. Businesses with expertise in managing client feedback programmes, conducting surveys, and analysing qualitative data would be well-positioned to compete. The successful supplier, IFF Research, has experience in this field, indicating that organisations with a similar or complementary skill set could also explore future collaborations or tenders from the National Audit Office and other public bodies.

## Notice

Annual client survey and interviews to gather feedback

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23b2a67c-5189-4e81-940f-c089ad9576d3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2022 |
| Submission deadline | 15 May 2022 |
| Future notice date | Not specified |
| Award date | 14 May 2022 |
| Contract period | 14 Jun 2022 - 4 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,798 |
| Lots value | Not specified |
| Awards value | £96,798 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 15 Jul 2022 at 10:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23b2a67c-5189-4e81-940f-c089ad9576d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23b2a67c-5189-4e81-940f-c089ad9576d3
  15th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3cd49791-4ec7-4036-aa84-43aeaa7ee6a5.json.