---
title: "Out of Hours Service"
ocid: "ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WANDLE HOUSING ASSOCIATION LIMITED"
published: "2026-03-17"
---

# Out of Hours Service

Buyer: WANDLE HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc

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## Summary

Wandle Housing Association has concluded the procurement process for an Out of Hours call handling service under the Pagabo Total Facilities Management Framework. This direct award, within the facilities management services category, is valued at £300,000 and targets telephone-answering services (CPV code 79510000). The procurement stage is complete, with the contract awarded to Morgan Sindall Property Services Limited, set to begin on 1st April 2026 and last until 31st March 2027, with potential extensions up to 60 months. The service will ensure timely support for emergency housing repairs outside standard hours across London.

Business opportunities arising from this contract are particularly suitable for SMEs, given the scope and scale of services required. Companies specialising in telephone-answering services or facility management can enhance their portfolios by contributing innovative solutions to improve emergency response efficiency. Being part of a selective procurement method through a framework agreement, this tender supports growth for businesses well-prepared to deliver seamless and effective out-of-hours support services. The established relationship with a large scale supplier, Morgan Sindall, reflects the criteria and potential for partnerships to expand service capabilities within the housing sector.

## Notice

Wandle Housing Association has completed a direct award via the Pagabo Total Facilities Management Framework, Lot 3- Facilities Management Services up to PS1m annual Call Off Contract Value. The contract is for the provision of an Out of Hours (OOH) call handling service to ensure residents receive timely and effective support for emergency housing repairs outside of standard working hours. Additional information: Wandle Housing Association has completed a direct award via the Pagabo Total Facilities Management Framework, Lot 3- Facilities Management Services up to PS1m annual Call Off Contract Value. This contract is for 12 months with four consecutive 12 months extension options available. This makes the total maximum term of 60 months with no further option to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/098ed8d0-ae0c-4416-b153-0047095a040b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2026 |
| Submission deadline | 22 Jan 2026 |
| Future notice date | Not specified |
| Award date | 22 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WANDLE HOUSING ASSOCIATION LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MORGAN SINDALL PROPERTY SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 17 Mar 2026 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/098ed8d0-ae0c-4416-b153-0047095a040b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/098ed8d0-ae0c-4416-b153-0047095a040b
  17th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc.json.