--- title: "WP3498 - Customer Relationship Management System" ocid: "ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WALSALL COUNCIL E-TENDERING" published: "2019-05-23" --- # WP3498 - Customer Relationship Management System Buyer: WALSALL COUNCIL E-TENDERING Current stage: Tender OCID: ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e.json) ## Summary The Walsall Council e-Tendering is currently seeking bids for a Customer Relationship Management System (CRM) aimed at enhancing its performance management, planning, and monitoring functions. This procurement falls under the IT services category, with a focus on consulting, software development, and support. The tender period will close on 23rd June 2019. The successful provider is expected to deliver the CRM system from 2nd September 2019, with the contract ending on 1st September 2021. The delivery address for the services is located in the West Midlands, UK. This tender presents a significant opportunity for businesses specialising in IT services, particularly those with expertise in developing CRM systems or similar software solutions. Companies that can demonstrate proficiency in addressing the needs of organisations focused on social impact, particularly in supporting young adults not in employment, education, or training (NEET), will be well-positioned to compete. This project aligns with the objectives of the Impact Project, focusing on facilitating positive outcomes through effective participant engagement and service delivery. ## Notice The Council wishes to procure a system from a Provider with the expertise to deliver a Customer Relationship Management System (CRM) in order to support its performance management, planning and monitoring functions. The CRM will be designed to capture data from new and existing participants accessing services under the BCI from all stages of the participant journey from referral and initial contact to their destination exit. The Impact Project is a Black Country (BCI) Programme that addresses the barriers faced by individuals aged 16-29 years who are not in employment, education or training (NEET), including young people at risk of social exclusion and young people from marginalised communities (referred to as 'participants'). The Impact Project aims to support those individuals to secure positive outcomes including employment, traineeships, apprenticeships, training and further education. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/993eee5c-a7bc-4d56-8df1-807546a781b1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2019 | | Submission deadline | 23 Jun 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Sep 2019 - 1 Sep 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALSALL COUNCIL E-TENDERING | | Locality | WEST MIDLANDS | | Post town | Walsall | | Postcode | WS1 1TP | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG38 Walsall | | Local authority | Walsall | | Electoral ward | St Matthew's | | Westminster constituency | Walsall and Bloxwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48200000 - Networking, Internet and intranet software package - 72000000 - IT services: consulting, software development, Internet and support - 72500000 - Computer-related services ## Release History - 23 May 2019 at 15:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/993eee5c-a7bc-4d56-8df1-807546a781b1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/993eee5c-a7bc-4d56-8df1-807546a781b1 23rd May 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/walsallcouncil/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://www.walsall.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e.json.