---
title: "Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution"
ocid: "ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BIP SOLUTIONS LIMITED"
published: "2022-08-17"
---

# Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution

Buyer: BIP SOLUTIONS LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5.json)

## Summary

The buying organisation, BIP SOLUTIONS LIMITED, has issued a tender titled "Soft Market Test - Cloud-hosted Omnichannel Contact Centre Solution" in the services category. The procurement is located in the North West region of the United Kingdom. The tender is currently in the planning stage with a tender period ending on August 30, 2022, and a contract period starting on October 31, 2022, and ending on January 2, 2023.

This tender presents an opportunity for businesses specialised in call centre services to bid for providing a cloud-hosted omnichannel contact centre solution to Torus. The tender is suited for businesses capable of implementing advanced customer contact technologies. Businesses interested in expanding their service offerings in the call centre industry should consider bidding for this contract.

## Notice

Torus are looking to implement a Cloud Omni-Channel Contact Centre platform to replace our existing on-premise contact centre solution. Full details of the requirement can be found in the Soft Market Response document contained within the linked exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a9b44b93-98a2-4ad1-9fb0-bc1da0060922 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Not Specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2022 |
| Submission deadline | 29 Aug 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Oct 2022 - 2 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIP SOLUTIONS LIMITED |
| Locality | ST.HELENS |
| Post town | Warrington |
| Postcode | WA9 1LD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | Peasley Cross & Fingerpost |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 17 Aug 2022 at 13:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a9b44b93-98a2-4ad1-9fb0-bc1da0060922

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a9b44b93-98a2-4ad1-9fb0-bc1da0060922
  17th August 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-St.Helens:-Call-centre./Q846ZMMR85
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3d3c4202-6492-43af-b9b9-f552d9578ca5.json.