--- title: "GB-London: UX Research Tool" ocid: "ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce.json" source: "Contracts Finder" current_stage: "Tender" buyer: "FINANCIAL SERVICES COMPENSATION SCHEME" published: "2021-04-07" --- # GB-London: UX Research Tool Buyer: FINANCIAL SERVICES COMPENSATION SCHEME Current stage: Tender OCID: ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce.json) ## Summary The Financial Services Compensation Scheme is initiating a competitive tender for a UX Research Tool, aimed at enhancing their digital platforms, such as the claims journey and verification services. This opportunity falls under the software package and information systems category, with a tender period ending on 26 April 2021. The contract is valued between £100,000 and £500,000, with an estimated duration of four years, starting on 3 July 2021. The procurement method employed is an open procedure, suitable for small and medium enterprises (SMEs), but selection will be based on explicit evaluation criteria. This tender represents a significant opportunity for technology firms, particularly those offering software solutions for user experience research. Businesses capable of providing secure and compliant tools that facilitate testing through various digital formats will be well-positioned to compete. The requirement for a stand-alone tool that adheres to security and data protection standards, along with the potential for sustained contract engagement over four years, makes this a valuable prospect for innovative software developers looking to expand their market presence. ## Notice FSCS wishes to competitively tender for software tool that will enable FSCS to run a variation of tests for the website and other digital platforms such as Verification Services platforms and FSCS logged-in area of the website (also known as claim journey). The maximum contract duration will be 4 years to be executed 12months at a time. The tool is expected to function as a stand-alone tool or software as a service confirming to FSCS security permissions and data protection regulations. The software will need to be able to take image files and urls for participants to test against. The software will not require access to any FSCS development environment or live/production environment. All tests should be accessible within the software, and participants are expected to execute the tests using images and urls provided where necessary. The urls provided will be generated from a design tool called Adobe XD enables interactive prototypes produced by a designer and allows it to be shared as a link. This link will be required to be accessible by the participants as part of conducting the tests. The images provided will be those created by a designer, and will be in uploaded onto the software platform as any image format (jpg, png, gif etc). Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Please note that the estimated contract value over the life of the contract is expected to be below the current Find a Tender Threshold (PS189,330). Therefore the process being undertaken is of sub-threshold. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b6012be9-529d-4ace-8cf2-91f202bf9953 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Apr 2021 | | Submission deadline | 26 Apr 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jul 2021 - 2 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME | | Locality | LONDON | | Post town | Central London | | Postcode | EC3A 7QU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Portsoken | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 7 Apr 2021 at 11:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b6012be9-529d-4ace-8cf2-91f202bf9953 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b6012be9-529d-4ace-8cf2-91f202bf9953 7th April 2021 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-London:-UX-Research-Tool/TV85YP4553 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3d5bd88e-346a-40ed-a960-5b506e7abdce.json.