---
title: "Omilia Outcome Based Services"
ocid: "ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-10-02"
---

# Omilia Outcome Based Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1)  
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## Summary

The Department for Work and Pensions (DWP) has completed the procurement process for the “Omilia Outcome Based Services” contract, aimed at providing outcome-based support services for the Omilia Conversational Platform. This tender falls under the IT services category, encompassing consulting, software development, Internet, and support, and is located in Blackpool, North West England. The contract was awarded through a selective procurement method, specifically a call-off from a framework agreement. Key dates include the tender period ending on 8 September 2024, with the contract running from 9 September 2024 to 8 September 2025. The total contract value is £1,566,000 GBP.

This tender presents significant opportunities for businesses, especially small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to grow their footprint in the public sector by providing specialised IT services. Companies experienced in IT consulting, software development, and support services would be well-suited to compete for such contracts. The award to Sabio Ltd, a large enterprise with extensive experience, underscores the competitive nature of the contract and the importance of robust credentials and capabilities in this field.

## Notice

Outcome based support services contract to support the Omilia Conversational Platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5bba9240-00d3-438e-93a9-10bb7c990a97 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2024 |
| Submission deadline | 8 Sep 2024 |
| Future notice date | Not specified |
| Award date | 8 Sep 2024 |
| Contract period | 8 Sep 2024 - 8 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,566,000 |
| Lots value | Not specified |
| Awards value | £901,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Oct 2024 at 12:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5bba9240-00d3-438e-93a9-10bb7c990a97

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5bba9240-00d3-438e-93a9-10bb7c990a97
  2nd October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d7a302e-59cb-41a7-8b33-381baa2ccf45
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3d97eea5-50b6-4cad-a723-f1f62ccb53d1.json.