---
title: "IT SUPPORT & MAINTENANCE PROVIDER - AWARD"
ocid: "ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS GROWTH COMPANY LTD E-TENDERING"
published: "2024-09-18"
---

# IT SUPPORT & MAINTENANCE PROVIDER - AWARD

Buyer: WEST MIDLANDS GROWTH COMPANY LTD E-TENDERING  
Current stage: Award  
OCID: ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09.json)

## Summary

The West Midlands Growth Company Ltd has concluded the procurement process for IT Support and Maintenance services, resulting in an award to Zone Networks Ltd. This contract is focused on providing IT support for systems and end users, with significant reliance on the Microsoft Business platform (including SharePoint and Office 365). The procurement falls under the category of "Computer support and consultancy services" (CPV code 72600000). It is located in Birmingham, West Midlands, with the main office positioned on the 11th floor of The Colmore Building. The award stage was initiated on 2nd September 2024, with the contract period running from 16th September 2024 to 31st March 2025, and potential extensions up to two years.

This tender presents substantial opportunities for businesses specializing in IT support and maintenance, particularly those with expertise in Microsoft-based platforms and hybrid work environments. The contract is suitable for SMEs, making it an ideal growth opportunity for smaller firms looking to expand their portfolio within the public sector. The procurement method was an open procedure, ensuring a competitive and transparent selection process. Businesses with capabilities in hardware consultancy, installation services, and remote desktop support will find this tender particularly aligned with their service offerings.

## Notice

The West Midlands Growth Company is seeking to establish an agreement with a single supplier to provide IT Support and Maintenance for our both our systems and end users. The West Midlands Growth Company is currently situated on the 11th floor of The Colmore Building in central Birmingham. Currently, the entire workforce operates on a hybrid working model which is expected to be in place for the foreseeable future. There are a considerable number of services hosted in the Microsoft Business platform; these consist of SharePoint and Office 365. The file sharing uses the SharePoint platform, the historic document management system and finance applications can be accessed via a remote desktop connection to a virtual server, which will need to remain in place throughout the term of this contract. The initial term of this agreement will be from 5th August 2024 until 31st March 2025 with the option to extend for a further two years, reviewed on an annual basis, subject to future funding and ongoing requirements. If the break clause is to be executed, there will be a minimum notification period of three months provided.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8cde901-9489-4e62-bb2b-19825e7da9d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2024 |
| Submission deadline | 24 Jun 2024 |
| Future notice date | Not specified |
| Award date | 1 Sep 2024 |
| Contract period | 15 Sep 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £396,604 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS GROWTH COMPANY LTD E-TENDERING |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 6AT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZONE NETWORKS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 51 - Installation services (except software)
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30211200 - Mainframe hardware
- 30212000 - Minicomputer hardware
- 30215000 - Microcomputer hardware
- 51611100 - Hardware installation services
- 72100000 - Hardware consultancy services
- 72540000 - Computer upgrade services
- 72600000 - Computer support and consultancy services
- 72910000 - Computer back-up services

## Release History

- 18 Sep 2024 at 15:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8cde901-9489-4e62-bb2b-19825e7da9d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8cde901-9489-4e62-bb2b-19825e7da9d5
  18th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3d9887eb-999b-43cd-8319-bb5c4e8a6c09.json.