---
title: "Community Safety Case Management System"
ocid: "ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2023-01-24"
---

# Community Safety Case Management System

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133.json)

## Summary

The Torbay Council is currently procuring a Community Safety Case Management System. The procurement method is a selective process using a restricted procedure. The contract value is £650,000 with a minimum value of £450,000. The tender period ends on 14th October 2022, and the contract period starts on 1st May 2023 and ends on 30th April 2027. Businesses involved in software package and information systems should consider applying, particularly SMEs.

This opportunity presented by Torbay Council provides a chance for suppliers to offer back-office case management, customer web portal, and agile solutions for Community Safety Services. Businesses in the software sector, especially those offering information systems, should explore this opportunity. The Council aims to enhance Community Safety Services, covering areas such as Licensing, Food Safety, Health and Safety, Housing Standards, and ASB & Vulnerability.

## Notice

Torbay Council is seeking a single Supplier who can provide the following facilities for Community Safety Services with their proposed solution: a) A back-office case management system; b) A customer web portal; and c) An agile solution. Throughout this procurement, Community Safety Services refers to and includes Licensing, Food Safety, Health and Safety, Housing Standards and Environmental Health, and ASB & Vulnerability. Additional information: In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f39deb0-95e5-4424-826b-88e96ec6b5a0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2023 |
| Submission deadline | 14 Oct 2022 |
| Future notice date | Not specified |
| Award date | 17 Jan 2023 |
| Contract period | 18 Jan 2023 - 19 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTRACT NOT AWARDED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jan 2023 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f39deb0-95e5-4424-826b-88e96ec6b5a0
- 7 Oct 2022 at 13:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8073511a-8b7d-4e01-b427-de9d7e193871
- 13 Sep 2022 at 08:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8c810ac0-1524-4477-8154-b3713ce9f7a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f39deb0-95e5-4424-826b-88e96ec6b5a0
  24th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8073511a-8b7d-4e01-b427-de9d7e193871
  7th October 2022 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8c810ac0-1524-4477-8154-b3713ce9f7a8
  13th September 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.torbay.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3dd95afe-888c-4a6f-8b7c-c77c9371f133.json.