---
title: "Helpdesk Software Support & Maintenance"
ocid: "ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST"
published: "2022-04-20"
---

# Helpdesk Software Support & Maintenance

Buyer: ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c.json)

## Summary

The public procurement process is conducted by the St Helens & Knowsley Teaching Hospitals NHS Trust, seeking support and maintenance services for their Helpdesk Call Logging system. Titled "Helpdesk Software Support & Maintenance," this contract falls under the services sector, specifically classified under CPV code 72253000 for Helpdesk and support services. The procurement stage is currently at the Award phase, with the contract having been awarded on 29 March 2022, and it will run until 31 March 2025. The total value of the contract is approximately £112,987.20, and it is targeted for delivery in the North West region of the United Kingdom.

This tender offers significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) that provide software-related services. Companies specialising in helpdesk support and maintenance services would be well-suited to compete, leveraging their expertise to fulfil the requirements of the St Helens & Knowsley Teaching Hospitals NHS Trust. Given the growing demand for efficient helpdesk solutions in the healthcare sector, potential bidders can position themselves strategically to expand their service offerings and client base.

## Notice

Annual Support and Maintenance for the Helpdesk Call Logging system used in the trust. Originally purchased via a framework partner under the Health Trust Europe framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d0561fb8-3fa0-466f-b55f-1efce2661b93 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Waiver |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2022 |
| Submission deadline | 28 Feb 2022 |
| Future notice date | Not specified |
| Award date | 30 Mar 2021 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £112,987 |
| Lots value | Not specified |
| Awards value | £138,678 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L35 5DR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | Whiston and Cronton |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72260000 - Software-related services

## Release History

- 20 Apr 2022 at 09:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d0561fb8-3fa0-466f-b55f-1efce2661b93
- 8 Apr 2021 at 13:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d8ce9f8-c403-4678-adc4-d99d7dec81d1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d0561fb8-3fa0-466f-b55f-1efce2661b93
  20th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8d8ce9f8-c403-4678-adc4-d99d7dec81d1
  8th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3de922dd-5750-47f5-b20b-c6306b3bd27c.json.