---
title: "NHS 111 Telephony Service"
ocid: "ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT"
published: "2016-12-02"
---

# NHS 111 Telephony Service

Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24

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## Summary

The NHS Arden and Greater East Midlands Commissioning Support Unit has successfully completed a tender process for the NHS 111 Telephony Service, aimed at providing essential health services to a population of approximately 4.4 million in the East Midlands region of the United Kingdom. The procurement process, conducted as an open procedure, concluded with the selection of DHU 111 (East Midlands) CIC as the supplier. The award date was 10 November 2016, with the contract period set from 11 November 2016 through to 26 September 2021. The total value of the contract is £59,826,559.42.

This tender represents a significant opportunity for businesses in the health services sector, particularly those that specialise in telephony and patient care solutions. Companies with experience in delivering integrated healthcare services, efficient call handling systems, and rapid access to clinicians would be well-positioned to compete for similar contracts in the future. As the NHS continues to expand its services to meet growing demand, there is potential for sustained business growth for organisations capable of supporting collaborative health initiatives across the region.

## Notice

The East Midlands Commissioners joined together to commission an NHS 111 Telephony Service recognising the need and benefits of an at scale collaborative approach. In coming together to commission an NHS 111 Telephony Service for a population of around 4.4m with project growth to circa 4.7m by 2021; The NHS 111 Telephony Service in Derbyshire, Leicestershire, Rutland, Lincolnshire, Northamptonshire and Nottinghamshire will ensure patients have * Increased awareness of the benefits of phoning 111 as a smart call to make * Appropriate levels of care to close calls first time * Access to advice, care and treatment 24 hours a day 7 days a week from appropriately trained and qualified staff * Rapid access to an appropriate clinician * Rapid access to emergency services * Access to locally based community care * Access to quality Self-care advice and guidance. Additional information: The contracting authority is purchasing on behalf of other contracting authorities: yes NHS Corby NHS Nene NHS Erewash NHS Hardwick NHS North Derbyshire NHS Southern Derbyshire NHS Nottingham North & East NHS Nottingham West NHS Newark & Sherwood NHS Mansfield & Ashfield NHS Nottingham City NHS Rushcliffe NHS Lincolnshire West NHS Lincolnshire East NHS South West Lincolnshire NHS South Lincolnshire NHS Leicester City NHS East Leicestershire & Rutland NHS West Leicestershire Clinical Commissioning Groups

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd986103-888c-4ad7-b49d-813affcee7e1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2016 |
| Submission deadline | 5 Feb 2016 |
| Future notice date | Not specified |
| Award date | 10 Nov 2016 |
| Contract period | 11 Nov 2016 - 26 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £59,826,559 |
| Lots value | Not specified |
| Awards value | £59,826,559 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 3QT |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby North |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DHU 111 (EAST MIDLANDS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 2 Dec 2016 at 15:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd986103-888c-4ad7-b49d-813affcee7e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd986103-888c-4ad7-b49d-813affcee7e1
  2nd December 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3df466a5-bf5e-4882-96e5-aa076d579b24.json.