---
title: "Hosting, Support and Maintenance of Ofwat and Open Water websites and research and refresh for Ofwat"
ocid: "ocds-b5fd17-3df6f993-201f-462c-87fb-79ec4db5d5af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3df6f993-201f-462c-87fb-79ec4db5d5af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3df6f993-201f-462c-87fb-79ec4db5d5af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3df6f993-201f-462c-87fb-79ec4db5d5af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)"
published: "2020-03-10"
---

# Hosting, Support and Maintenance of Ofwat and Open Water websites and research and refresh for Ofwat

Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT)  
Current stage: Award  
OCID: ocds-b5fd17-3df6f993-201f-462c-87fb-79ec4db5d5af

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## Summary

The procurement process is led by the Water Services Regulation Authority (Ofwat), focusing on the title "Hosting, Support and Maintenance of Ofwat and Open Water websites and research and refresh for Ofwat". This contract falls under the general management consultancy services category and is located in Birmingham, England. The procurement stage is complete, with the contract having an estimated value of £89,985. The contract period began on 5 February 2020 and is set to conclude on 27 February 2022. The procurement was conducted through an open procedure, allowing for wider participation.

This tender offers significant opportunities for businesses specialising in web hosting, maintenance and user experience research. Companies that provide secure hosting environments, WordPress updates, and technical support services would be well-positioned to compete for related contracts. Additionally, firms that can demonstrate capabilities in developing additional website functionalities or conducting comprehensive user experience studies would find this an advantageous bidding opportunity, particularly small and medium-sized enterprises that can provide tailored services.

## Notice

Hosting - this element of the contract includes a secure hosting environment, firewall and quarterly vulnerability scanning for both sites. Maintenance - this element covers all updates and fixes to the WordPress core system and any associated plug-ins on the sites. There will be a daily backup and synchronising of uploaded media and other digital assets and weekly web server image snapshots. Support - this element covers telephone and email support, content changes and uploads where needed and minor site adjustments. Support calls should be acknowledged within one hour of being raised, with a reasonable update given within four hours. If the call cannot be resolved within one working day, regular updates and a timescale for completion must be given, as an indicative figure, around 34 general support enquiries were raised in the last 12 months. Additional functionality and development - this element may be required throughout the contract duration. We may require building of additional functionality, new parts of the sites or redesign of certain sections, for example, a microsite. A process for automatically deleting data older than 12 months that people have submitted to us via forms is required. Any additional work should be quoted for and delivered to an agreed timescale. Additional services for the Ofwat main site: User experience deep dive and research - this element involves conducting user testing, customer experience journey and undertaking research, with own capabilities or recommended agencies, for scoping out a subsequent website refresh. Incorporate Ofwat's own stakeholder research. Performing a website refresh - this element will incorporate updating the website to include Ofwat's new branding (which will be created by our in-house team), meeting government accessibility requirements and recommended changes based on the user deep dive and research. It is likely to include a replacing of the search function, streamlining content and updated navigation, but further work may be required. Includes user testing either within own capabilities or recommended agencies. This will be required near the beginning of the contract and the ability to make further changes down the line will be required. If migration of the website is required: Liaising with Ofwat and current hosting providers to establish assets required for websites. The Ofwat and Open Water sites are currently hosted by Big Blue Door Ltd. Set up and configuration of web and database servers, and firewall Duplication of websites from current hosting environments Configuration and testing of CMS to ensure all functionality is working correctly Launch redirection of DNS settings to new environment. The contractor will need to manage our domain names and SSL certificates From 27 February 2020: Ongoing hosting, support and maintenance For the Ofwat website, conduct user experience research to feed into the subsequent plan and completion of a website refresh Additional information: For Further Information;please contact procurement@ofwat.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc5e0863-c963-4354-97f3-6b75db8a1ffa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2020 |
| Submission deadline | 6 Dec 2019 |
| Future notice date | Not specified |
| Award date | 4 Feb 2020 |
| Contract period | 5 Feb 2020 - 27 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £89,985 |
| Lots value | Not specified |
| Awards value | £89,985 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JBI DIGITAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 10 Mar 2020 at 12:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc5e0863-c963-4354-97f3-6b75db8a1ffa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc5e0863-c963-4354-97f3-6b75db8a1ffa
  10th March 2020 - Awarded contract notice on Contracts Finder

## Provenance

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