---
title: "Tenant Satisfaction Measures - Perception Surveys - AWARD"
ocid: "ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CURO GROUP"
published: "2025-04-07"
---

# Tenant Satisfaction Measures - Perception Surveys - AWARD

Buyer: CURO GROUP  
Current stage: Award  
OCID: ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f

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## Summary

The Curo Group has awarded a contract for the provision of tenant perception surveys as part of its Tenant Satisfaction Measures (TSM) regulatory requirements. This contract falls under the industry category of market and economic research, polling, and statistics, with additional classifications for data collection and customer satisfaction surveys. The procurement process, completed via an open procedure, culminated with the award notice published on 7th April 2025. The contract, valued at £140,000, will commence on 19th May 2025 and run until 19th May 2027, with services delivered in Bath, BA2 1EP, United Kingdom.

This tender presents a significant opportunity for businesses specialising in social housing and tenant satisfaction, particularly those experienced with Tenant Satisfaction Measures under the Transparency, Influence, and Associability Standard. The winning contractor, Acuity Research & Practice, exemplifies the type of business well-suited for this contract. Small and medium-sized enterprises (SMEs) with expertise in customer surveys and data collation services can leverage this procurement to expand their portfolio, build industry credibility, and tap into further social housing contracts. Interested parties can enhance their growth by aligning their services with the stringent requirements set by regulatory bodies like Curo Group.

## Notice

Curo are inviting bids for a single contractor to carry out tenant perception surveys as part of Curo's regulatory requirements under the Tenant Satisfaction Measures (TSM). Curo is a registered provider of social housing and as such the successful contractor shall have experience of working with social housing clients, in addition to having robust knowledge of the TSM requirements under the Transparency, Influence and Associability Standard. This contract shall be let on an initial term of two (2) years with an optional one (1) year extension. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'Submit Return' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e40d8c11-c99b-42b5-b579-9edc34093b63 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2025 |
| Submission deadline | 14 Mar 2025 |
| Future notice date | Not specified |
| Award date | 6 Apr 2025 |
| Contract period | 18 May 2025 - 19 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CURO GROUP |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA2 1EP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Westmoreland |
| Westminster constituency | Bath |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72314000 - Data collection and collation services
- 79300000 - Market and economic research; polling and statistics
- 79342311 - Customer satisfaction survey

## Release History

- 7 Apr 2025 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e40d8c11-c99b-42b5-b579-9edc34093b63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e40d8c11-c99b-42b5-b579-9edc34093b63
  7th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f.json.