--- title: "Microsoft Dynamics Support Resource" ocid: "ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF HUDDERSFIELD E-TENDERING" published: "2020-08-21" --- # Microsoft Dynamics Support Resource Buyer: UNIVERSITY OF HUDDERSFIELD E-TENDERING Current stage: Tender OCID: ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0.json) ## Summary The University of Huddersfield is currently seeking proposals for a tender titled "Microsoft Dynamics Support Resource." Located in Huddersfield, within the Yorkshire and the Humber region, this procurement process is categorised under the provision of services, specifically for Customer Relationship Management (CRM) software development services. The open procedure will close for submissions on 21 September 2020, with the contract expected to commence on 3 November 2020 and conclude on 3 November 2022. Interested suppliers will need to collaborate with the University to provide ongoing and agile CRM support and development. This tender presents significant growth opportunities, particularly for SMEs and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, software development, and consultancy. Businesses well-equipped to respond should possess expertise in systems analysis, solutions development, and user training for Dynamics CRM. The framework agreement not only seeks to appoint a partner for steady support but also anticipates the potential for additional project opportunities throughout the contract duration, making it an attractive prospect for capable service providers in this field. ## Notice The University is looking to establish a single supplier framework agreement to appoint a partner who can provide suitable Dynamics CRM support and development resource, to work alongside the University's own project management or business analyst resource, as required over the term of the agreement. The primary purpose of the framework agreement is to provide an ongoing dedicated resource to the University. The secondary purpose is to facilitate an agile and efficient route to market in the event that the University identifies additional projects which require Dynamics CRM support, but which fall outside of the scope of the ongoing resource and business as usual. It is envisaged that the appointed partner will offer suitable resource to cover professional services including, but not limited to, the following: o Systems/Business Analysis o Solutions Development o Systems Maintenance o Dynamics 365 Support o User Adoption, Knowledge Transfer, Change Management and Training o Mobile Solutions o Trusted Advisor o Documentation o End of contract handover Additional information: Further information and ITT documentation can be accessed via the University's e-tendering portal www.in-tendhost.co.uk/universityofhuddersfield Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5b0acba-72bc-494b-bd35-122f13e5ed61 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Aug 2020 | | Submission deadline | 21 Sep 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 3 Nov 2020 - 3 Nov 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF HUDDERSFIELD E-TENDERING | | Locality | HUDDERSFIELD | | Post town | Huddersfield | | Postcode | HD1 3DH | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE44 Calderdale and Kirklees | | Local authority | Kirklees | | Electoral ward | Newsome | | Westminster constituency | Huddersfield | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 72000000 - IT services: consulting, software development, Internet and support - 72212445 - Customer Relation Management software development services - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services - 72610000 - Computer support services ## Release History - 21 Aug 2020 at 11:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5b0acba-72bc-494b-bd35-122f13e5ed61 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f5b0acba-72bc-494b-bd35-122f13e5ed61 21st August 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/universityofhuddersfield/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e09cb8f-82e1-4ed9-ad8b-e9088cb4acd0.json.