---
title: "Independent review of GMC customer complaints handling"
ocid: "ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2018-11-28"
---

# Independent review of GMC customer complaints handling

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Tender  
OCID: ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961.json)

## Summary

The General Medical Council (GMC) is currently seeking tenders for an independent review of its customer complaints handling processes. This procurement, categorised under auditing services, is based in the North West and London regions of the United Kingdom. The tender period is set to close on 7th January 2019, while the contract period will commence on 10th May 2019 and last until 9th May 2023. The GMC is employing an open procedure for this tender, which falls below the procurement threshold.

This tender presents a valuable opportunity for organisations that specialise in auditing services to expand their business. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete for this contract. Companies with expertise in customer complaint management and independent reviews will find this opportunity beneficial, as it allows them to engage with a prominent regulatory body and potentially enhance their market visibility and reputation.

## Notice

To have a suitably qualified organisation to carry out regular independent reviews of its handling of customer complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11df0ea6-8aed-41e2-804c-aafc4f947e30 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2018 |
| Submission deadline | 7 Jan 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 9 May 2019 - 9 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 28 Nov 2018 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/11df0ea6-8aed-41e2-804c-aafc4f947e30

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11df0ea6-8aed-41e2-804c-aafc4f947e30
  28th November 2018 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV155989
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e115d3a-d989-4035-add5-5945dee7a961.json.