---
title: "Provision of a Face to Face Offline Channel Shift Service"
ocid: "ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2025-01-29"
---

# Provision of a Face to Face Offline Channel Shift Service

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2.json)

## Summary

The Government Digital Service has concluded the procurement process titled "Provision of a Face to Face Offline Channel Shift Service," classified under "Post office counter services" (CPV: 64114000). This service involves providing front office counter services at post office outlets throughout the UK, enabling public access to services like passport applications and driving licence submissions and renewals. The procurement method used was selective, executed as a call-off from a framework agreement, with the contract spanning from 25 July 2023 to 25 July 2026. Key dates include the tender period ending on 19 January 2023 and the award date of 25 July 2023.

This procurement offers significant business growth opportunities, particularly for large-scale service providers with capabilities to handle extensive front office operations. Companies specializing in public-facing services and those with an established presence in the UK could find this contract highly beneficial. Such businesses would be well-suited to compete in future opportunities within this framework, enhancing their service portfolio and strengthening their market presence in the public sector.

## Notice

Front Office Counters Service (FOCS) Access a range of front office counter services at post office outlets throughout the UK on behalf of central government. This will give the general public access to services such as passport applications and driving licence submissions and renewals.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2025 |
| Submission deadline | 19 Jan 2023 |
| Future notice date | Not specified |
| Award date | 24 Jul 2023 |
| Contract period | 24 Jul 2023 - 25 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,000,000 |
| Lots value | Not specified |
| Awards value | £19,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64114000 - Post office counter services

## Release History

- 29 Jan 2025 at 16:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3
- 24 Aug 2023 at 14:56 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3
- 24 Aug 2023 at 14:23 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3
- 24 Aug 2023 at 14:08 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3
- 24 Aug 2023 at 14:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3
  29th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4fa18ad5-befd-48e2-8406-7b8d219c4ee1
  redacted contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1df9d010-d16a-4e67-8405-266c3d869267
  redacted contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2fae6867-342d-433f-abb0-e5940e6842f3

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2.json.