---
title: "ITSM Service Desk Software"
ocid: "ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2024-09-16"
---

# ITSM Service Desk Software

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d.json)

## Summary

The Surrey and Borders Partnership NHS Foundation Trust has successfully completed the procurement process for ITSM Service Desk Software under the project title "ITSM Service Desk Software 22-23". This procurement, categorised under software package and information systems (CPV 48000000), was conducted using a selective method via a call-off from a framework agreement. The contract, valued at £64,365.60 GBP, covers the period from 31 March 2022 to 30 March 2023. Key dates include the tender period end on 30 March 2022 and the award date on 21 April 2022. The contracted service will be delivered to an address with postal code KT22 7FG, located in Leatherhead, England. The completed tender stage marks a significant step in enhancing the IT service management capabilities of the Trust, with Freshworks Technologies UK Limited selected as the supplier.

This tender represents an opportunity for businesses specialising in IT service management and software solutions to demonstrate their capabilities and compete for future contracts in this domain. Companies with robust software solutions that can enhance employee engagement and IT service delivery stand a good chance of being well-suited for similar opportunities. Although this particular procurement did not prioritise SMEs or VCSEs, larger organisations like Freshworks Technologies UK Limited, which has already secured the contract, highlight the potential for substantial business growth and market presence through engagement in such public procurement processes.

## Notice

Freshworks Employee Engagement Suite (EES) - ITSM Service Desk Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/26c63369-fadd-45d9-8738-8d03a6b4d8af |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2024 |
| Submission deadline | 29 Mar 2022 |
| Future notice date | Not specified |
| Award date | 20 Apr 2022 |
| Contract period | 30 Mar 2022 - 30 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,365 |
| Lots value | Not specified |
| Awards value | £64,365 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Sep 2024 at 13:52 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/26c63369-fadd-45d9-8738-8d03a6b4d8af
- 22 Apr 2022 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/26c63369-fadd-45d9-8738-8d03a6b4d8af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/26c63369-fadd-45d9-8738-8d03a6b4d8af
  16th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ea12bf81-7d2f-4085-8182-b6c9496f144d

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d.json.