---
title: "ITS200985 Enhanced Voice Recognition Telephony"
ocid: "ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2018-10-22"
---

# ITS200985 Enhanced Voice Recognition Telephony

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c

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## Summary

The Leeds City Council is seeking to enhance its telephony capabilities through the provision of the 'ITS200985 Enhanced Voice Recognition Telephony' solution. This procurement, classified under the communication and multimedia software package category, was announced on 22nd October 2018 and is currently at the award stage. The open procurement process concluded on 1st October 2018, with a contract valued at £73,000, which will be in effect from 24th October 2018 until 23rd October 2021. The service will be delivered in the Yorkshire and the Humber region of the United Kingdom.

This tender presents opportunities for businesses that specialise in communication software and telephony solutions, particularly those capable of delivering virtualised systems. Companies offering innovative technology in voice recognition and customer support portals may find this contract particularly relevant. As the project has been awarded to Netcall Telecom Limited, businesses competing in similar niches may consider this an indication of upcoming requirements for related services within public sector organisations.

## Notice

The provision of Virtualised Liberty solution and Contact Portal Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b330779b-fc9e-46b2-8fed-b0eb861a04fa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2018 |
| Submission deadline | 1 Oct 2018 |
| Future notice date | Not specified |
| Award date | 21 Oct 2018 |
| Contract period | 23 Oct 2018 - 23 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,000 |
| Lots value | Not specified |
| Awards value | £73,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TELECOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 22 Oct 2018 at 08:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b330779b-fc9e-46b2-8fed-b0eb861a04fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b330779b-fc9e-46b2-8fed-b0eb861a04fa
  22nd October 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e3d7dab-c43e-4092-b817-cdcc778d404c.json.