---
title: "AI Virtual Agent for South Norfolk District Council"
ocid: "ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL"
published: "2025-07-31"
---

# AI Virtual Agent for South Norfolk District Council

Buyer: SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd

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## Summary

The recent contract award for "AI Virtual Agent for South Norfolk District Council" was carried out by Suffolk Coastal District Council and Waveney District Council. This procurement is in the software and information systems category and primarily targets the delivery of services in the East of England, UK. The procurement process employed a selective method, specifically through a call-off from a framework agreement, indicating a streamlined approach to sourcing. The contract was awarded on 30th July 2025, with the contract period spanning from 1st August 2025 to 31st July 2026, encompassing a total value of £81,479.2.

This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) like ICS AI Ltd, which successfully secured the contract. Businesses specialising in developing or providing AI solutions and software package systems stand to benefit the most from such opportunities. The framework agreement approach suggests that companies already within similar frameworks, especially those with a demonstrated proficiency in information systems, have a competitive edge in participating in and securing such contracts.

## Notice

This is a Contract Award Notice for South Norfolk District Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6037e0b6-7695-4054-b578-1cae712efd1c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2025 |
| Submission deadline | 30 Jul 2025 |
| Future notice date | Not specified |
| Award date | 29 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,479 |
| Lots value | Not specified |
| Awards value | £81,479 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL |
| Locality | WOODBRIDGE |
| Post town | Ipswich |
| Postcode | IP12 4AU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Woodbridge |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Jul 2025 at 13:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6037e0b6-7695-4054-b578-1cae712efd1c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6037e0b6-7695-4054-b578-1cae712efd1c
  31st July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd.json.