---
title: "HMRC Sugar CRM"
ocid: "ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-05-16"
---

# HMRC Sugar CRM

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c.json)

## Summary

The procurement process titled "HMRC Sugar CRM" is initiated by H M Revenue & Customs, located in Salford, England. This tender falls under the category of research services and was completed with a contract value of £13,824. The procurement method used was selective, employing a call-off from a dynamic purchasing system. The tender period ended on 26 April 2019, while the awarded contract commenced on 29 April 2019 and is set to conclude on 28 April 2020.

This opportunity could promote business growth, especially for small to medium-sized enterprises (SMEs) capable of offering user research services aligned with HMRC's digital strategy. Companies focusing on user recruitment, particularly those targeting individuals and businesses affected by HMRC services amid the EU Exit, would be well-positioned to compete in this market. Potential applicants should demonstrate expertise in user engagement and a comprehensive understanding of the digital service design aligned with government standards.

## Notice

The HMRC Digital Strategy underpins our vision for the type of organisation we want to be and sets out how we will redesign our services to become a digital organisation. HMRC is a customer-focused delivery organisation and fully intends to meet the Government Standards for designing digital services to meet user needs as outlined by the Government Service Manual. User recruitment is a core part of User research, and forms part of our long term strategy of making tax digital. HMRC need to recruit users for research, both individuals and business customers (small, medium and large) that use or may need to use HMRC's services. We particularly need users outside the UK to enable us to concentrate on our EU Exit projects.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e10f3fe-c9ed-4ee7-be99-865b364d03f0 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2019 |
| Submission deadline | 26 Apr 2019 |
| Future notice date | Not specified |
| Award date | 27 Apr 2019 |
| Contract period | 28 Apr 2019 - 28 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,824 |
| Lots value | Not specified |
| Awards value | £13,824 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SQUIZ |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 16 May 2019 at 15:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e10f3fe-c9ed-4ee7-be99-865b364d03f0
- 16 May 2019 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e10f3fe-c9ed-4ee7-be99-865b364d03f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e10f3fe-c9ed-4ee7-be99-865b364d03f0
  16th May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0566fe6d-fd1a-4b31-911d-49c4351bf0c8

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e57d86c-c627-48af-bb53-4d7b872e1a1c.json.