---
title: "Customer Feedback Pilot"
ocid: "ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-06-24"
---

# Customer Feedback Pilot

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5

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## Summary

The Department for Work and Pensions (DWP) has successfully completed a procurement process for the "Customer Feedback Pilot," a short-term initiative aimed at gathering customer feedback. Classified under the software package and information systems sector (CPV code 48000000), this contract has a total value of £20,000 and was awarded through a selective procurement method as a call-off from a framework agreement. The contract period commenced on 6th June 2022 and concluded on 26th August 2022. The tender period ended on 6th May 2022.

This tender presents an opportunity for firms specialising in software development, particularly those with expertise in customer feedback systems. Businesses that can offer innovative solutions to enhance customer experience and data analysis would be well-suited to compete in similar future tenders. With the growing emphasis on customer insights within the public sector, companies can leverage such contracts to expand their client base and develop tailored services that meet government needs.

## Notice

Provision of a short term customer feedback pilot

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3c4dab6c-2db9-42a4-8f48-4295f2e2d948 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2022 |
| Submission deadline | 6 May 2022 |
| Future notice date | Not specified |
| Award date | 24 May 2022 |
| Contract period | 5 Jun 2022 - 26 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £20,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEDALLIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jun 2022 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3c4dab6c-2db9-42a4-8f48-4295f2e2d948

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3c4dab6c-2db9-42a4-8f48-4295f2e2d948
  24th June 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bb2dd979-7ea7-4cc9-a406-840aaf3c7b99
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5.json.