---
title: "Return to Collection debt and Covid impacts."
ocid: "ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-10-28"
---

# Return to Collection debt and Covid impacts.

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f

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## Summary

The public procurement contracting process for the project titled "Return to Collection debt and Covid impacts." was awarded to IFF by H M Revenue & Customs. The contracting process falls under the research services industry category. The procurement method was selective, with a contract value of £90,000. The tender period ended on 26th August 2022, and the contract period is from 24th October 2022 to 24th May 2023. The project is based in Salford, England.

This tender presents opportunities for businesses in the services sector, particularly those specialising in research services. Small and medium-sized enterprises (SMEs) are well-suited to compete, as indicated by the tender's suitability for SMEs. By participating, businesses can benefit from the potential for customer support, efficiencies, and maximising payment opportunities outlined in the contract. The innovative risking model introduced by H M Revenue & Customs aims to build customer confidence and seek financial assistance, creating avenues for business growth and development.

## Notice

This is a KAI Social Research contract which was let through Research & Insights Dynamic Purchasing System. HMRC debt balance has increased significantly as a result of the pandemic as well as two significant pauses in active debt collection activity. in response to this, as well as reduced collector resource and increased workload Debt Managment have transformed debt collection, in concert with stakeholders across HMRC, by introducing an innovative risking model segmenting customers. We are able to quantify performance, however, we want to understand the driving force behind payments, motivations and perceptions. Internal quantitative evaluation is monitored robustly but additional qualitative research will allow us to get behind how our new approach has felt to customers, in order to enable us to form a robust model appropriate for the current climate and build customer confidence to comply with future liabilities and seek financial assistance. This approach requires robust evaluation due to significant investment and NAO interest. Research will enable us to react to evidence to deliver efficiencies, and provide customer support whilst maximising payment opportunities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b15aa10-a944-448a-be13-09a9d75f216b |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2022 |
| Submission deadline | 25 Aug 2022 |
| Future notice date | Not specified |
| Award date | 9 Oct 2022 |
| Contract period | 23 Oct 2022 - 24 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 28 Oct 2022 at 08:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b15aa10-a944-448a-be13-09a9d75f216b
- 28 Oct 2022 at 08:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b15aa10-a944-448a-be13-09a9d75f216b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b15aa10-a944-448a-be13-09a9d75f216b
  28th October 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3577fc76-cc7b-41f7-86ac-666a6168ae15

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3e8c5f5a-236f-4672-a7e1-2b835e5af55f.json.