---
title: "Service Desk Security"
ocid: "ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST"
published: "2026-02-20"
---

# Service Desk Security

Buyer: COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948.json)

## Summary

The County Durham and Darlington NHS Foundation Trust has completed a public procurement process to award a contract titled "Service Desk Security", categorised under software package and information systems. This contract involves the development of the Ivanti ServiceDesk Security module, awarded to Softcat Plc by calling off via the NHS SBS Digital Workplace Solutions 2 Framework. The procurement method was selective, using a call-off from a framework agreement. Key dates include the award date of 29th December 2025, with the contract term running from 19th January 2026 to 18th January 2027. The service will be delivered in the North East region of England.

This tender presents substantial growth opportunities for large-scale enterprises involved in software package and information systems, though it is not specifically suitable for SMEs or VCSEs. Large technology and security firms might find this contract advantageous as the buyer, an NHS Foundation Trust, is likely to have ongoing and systematic requirements for service desk security enhancements, given the critical nature of healthcare IT systems. The contract value is £33,000 GBP, indicating a substantial investment in IT security systems, and provides an opportunity for businesses to strengthen their presence within public sector healthcare projects.

## Notice

County Durham & Darlington NHS Foundation Trust have awarded a contract for the development of the Ivanti ServiceDesk Security module to Softcat by Calling Off without Competition via the NHS SBS Digital Workplace Solutions 2 Framework SBS10510 (expiring 30/09/2028). The contract term is 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eaef3f80-6415-4954-bc15-630917667e68 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2026 |
| Submission deadline | 29 Dec 2025 |
| Future notice date | Not specified |
| Award date | 29 Dec 2025 |
| Contract period | 19 Jan 2026 - 18 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,000 |
| Lots value | Not specified |
| Awards value | £33,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL3 6HX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Pierremont |
| Westminster constituency | Darlington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Feb 2026 at 11:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eaef3f80-6415-4954-bc15-630917667e68

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eaef3f80-6415-4954-bc15-630917667e68
  20th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948.json.