---
title: "Customer Survey Tool"
ocid: "ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY (NORTH EAST)"
published: "2024-08-30"
---

# Customer Survey Tool

Buyer: NHS BUSINESS SERVICES AUTHORITY (NORTH EAST)  
Current stage: Award  
OCID: ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca.json)

## Summary

The NHS Business Services Authority (North East) has completed the procurement process for a Customer Survey Tool aimed at enhancing customer service, experience, and satisfaction. This contract, under the industry category of Software-related services (CPV code: 72260000), was conducted using a limited procurement method through a negotiated procedure without prior publication. The contract was awarded to SNAP SURVEYS LTD on 21 August 2024, with a total value of GBP 43,858. Key dates include the tender period end on 1 August 2024 and the contract duration from 1 September 2024 to 31 August 2026. The services will be provided within the region of England, United Kingdom, specifically in Newcastle (postal code NE15 8NY).

This procurement presents significant opportunities for businesses specialising in software-related services to expand their portfolio by engaging with NHS entities. Firms with expertise in customer interaction and satisfaction metrics are particularly well-suited for such contracts. Additionally, companies experienced in negotiating limited procurement processes can leverage this opportunity to establish long-term relationships with public sector buyers like the NHS Business Services Authority. Although this contract was not aimed specifically at SMEs or VCSEs, any capable business in the relevant sector can benefit from similar future opportunities to secure contracts and boost their growth.

## Notice

A Customer Survey Tool is needed to provide visibility of customer service, experience and satisfaction

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23f677b6-dab3-4ad3-b8b8-288f8dc85d70 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2024 |
| Submission deadline | 1 Aug 2024 |
| Future notice date | Not specified |
| Award date | 20 Aug 2024 |
| Contract period | 31 Aug 2024 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,858 |
| Lots value | Not specified |
| Awards value | £43,858 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY (NORTH EAST) |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SNAP SURVEYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 30 Aug 2024 at 09:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23f677b6-dab3-4ad3-b8b8-288f8dc85d70

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23f677b6-dab3-4ad3-b8b8-288f8dc85d70
  30th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3eef1ad6-0977-4f4b-9e2c-cb418df026ca.json.