--- title: "Accent Housing Digital Self Service Solution" ocid: "ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b.json" source: "Contracts Finder" current_stage: "Award" buyer: "ACCENT GROUP LIMITED" published: "2017-12-07" --- # Accent Housing Digital Self Service Solution Buyer: ACCENT GROUP LIMITED Current stage: Award OCID: ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b.json) ## Summary The Accent Group Limited is seeking suppliers for the "Accent Housing Digital Self Service Solution" project, which falls under the software package and information systems category. Located in the Yorkshire and the Humber region of the United Kingdom, this procurement process was initiated on 3rd August 2017, with a tender period that closed on 8th September 2017. The successful bidder will need to deliver the digital solution by 31st October 2017, as the contract period extends from 31st October 2017 to 31st October 2021. The total contract value is estimated at £500,000, with a minimum bid threshold of £200,000 and an open procurement method utilised for this tender. This tender presents significant opportunities for businesses in the software and technology sectors, particularly those with capabilities in developing digital platforms aimed at enhancing customer interaction and service delivery. Small and medium-sized enterprises (SMEs) with experience in building user-friendly applications, providing technical support, and integrating robust systems would be well-suited to compete for this contract. By engaging in this project, selected providers may expand their portfolio, demonstrate innovative solutions, and establish a long-term relationship with Accent Group Limited, thereby fostering growth in their business operations. ## Notice Digital Self-Service Solution Project Objectives and Scope The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50% from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts. This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent via various channels including Social Media and Web Chat. The main requirements for suppliers will be to enable an excellent online self-service customer experience on any device with robust Application Programming Interfaces to core systems. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services to provide Accent with a new digital self-service solution. Please note that delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as shown within the documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88dcf67b-5f91-403b-8652-3d4afb0cd599 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Dec 2017 | | Submission deadline | 8 Sep 2017 | | Future notice date | Not specified | | Award date | 7 Nov 2017 | | Contract period | 24 Nov 2017 - 24 Nov 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | £320,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ACCENT GROUP LIMITED | | Locality | SHIPLEY | | Post town | Bradford | | Postcode | BD17 7SW | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | Baildon | | Westminster constituency | Shipley | | Delivery location | TLE Yorkshire and The Humber | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PRODO DIGITAL MARKETING | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 7 Dec 2017 at 16:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88dcf67b-5f91-403b-8652-3d4afb0cd599 - 3 Aug 2017 at 16:42 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ac71f479-352c-495e-ab9f-d462e9987ef8 - 3 Aug 2017 at 16:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ac71f479-352c-495e-ab9f-d462e9987ef8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/88dcf67b-5f91-403b-8652-3d4afb0cd599 7th December 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/ac71f479-352c-495e-ab9f-d462e9987ef8 3rd August 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3aa98901-7386-458a-8f88-d0b1bc2fb7a9 - http://www.accentgroup.org/digital-self-service-project-objectives-and-scope/ Tender Documentation Webpage ## Notice URLs - http://www.accentgroup.org ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3efd99e9-842d-49f8-8f29-4a184467538b.json.