---
title: "Software Support and Maintenance for ITSM"
ocid: "ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE"
published: "2025-07-07"
---

# Software Support and Maintenance for ITSM

Buyer: THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92

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## Summary

The Police and Crime Commissioner for Lincolnshire has completed the procurement process for renewing software support and maintenance of their IT Service Management (ITSM) platform, Sunrise. The procurement is classified under the industry category "IT services: consulting, software development, Internet and support," located in Lincolnshire, England. This contract was awarded on 3rd July 2025, with the engagement commencing on 1st July 2025 and concluding on 30th June 2026. Utilising a direct procurement method through a single tender action below the threshold, this award ensures continuity in the IT service desk function without the disruptions of transitioning to a new system.

This procurement opportunity provides crucial support for SMEs specialising in IT services and consulting, who could be well-suited to compete for future engagements as the Force evaluates its IT service management strategy and asset tracking solutions. Such businesses can leverage their expertise to propose innovative solutions and enhancements that could align with strategic goals of public sector organisations, thereby driving business growth and strengthening their presence in the IT services market. Engaging with this and similar contracts could serve as a stepping stone for expanding one's portfolio within the public sector.

## Notice

The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized. Following consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force's long-term strategic direction regarding IT service management and asset tracking solutions. Continuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40e70d71-0edc-4176-8bae-f673d07cdb27 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2025 |
| Submission deadline | 30 Jun 2025 |
| Future notice date | Not specified |
| Award date | 2 Jul 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,000 |
| Lots value | Not specified |
| Awards value | £29,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN2 2LT |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | West Lindsey |
| Electoral ward | Nettleham |
| Westminster constituency | Gainsborough |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Jul 2025 at 08:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40e70d71-0edc-4176-8bae-f673d07cdb27

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40e70d71-0edc-4176-8bae-f673d07cdb27
  7th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92.json.