---
title: "ServiceNow Support & Maintenance Contract"
ocid: "ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPANIES HOUSE"
published: "2024-03-04"
---

# ServiceNow Support & Maintenance Contract

Buyer: COMPANIES HOUSE  
Current stage: Award  
OCID: ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96.json)

## Summary

The procurement process for the "ServiceNow Support & Maintenance Contract" was awarded to Phoenix Software by Companies House. The contract, valued at £967,581.75 GBP, falls under the main procurement category of goods. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 22nd November 2023, with the contract period set to run from 1st January 2024 to 31st December 2026. The buying organisation, Companies House, is located in Cardiff, Wales, United Kingdom.

This tender for ServiceNow support and maintenance services by Companies House creates business growth opportunities for suppliers like Phoenix Software. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract. The winning supplier, Phoenix Software, based in York Road, YO42 1NS, has a large-scale presence. Businesses interested in software-related services can leverage this opportunity to expand their market reach and contribute to the provision of ITMS Professional licences in the specified industry category.

## Notice

ServiceNow licences and software support - ITMS Professional licences. CH-1484

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58f829c7-1e1c-4296-8a28-f3f661b7277b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2024 |
| Submission deadline | 22 Nov 2023 |
| Future notice date | Not specified |
| Award date | 30 Nov 2023 |
| Contract period | 1 Jan 2024 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £967,581 |
| Lots value | Not specified |
| Awards value | £967,581 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPANIES HOUSE |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 3UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Gabalfa |
| Westminster constituency | Cardiff North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 4 Mar 2024 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58f829c7-1e1c-4296-8a28-f3f661b7277b
- 4 Mar 2024 at 15:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/90253ba7-d611-4a0c-8cf8-ddb409b43a11

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58f829c7-1e1c-4296-8a28-f3f661b7277b
  4th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/90253ba7-d611-4a0c-8cf8-ddb409b43a11
  4th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b73ef0e0-eb2a-465c-91cc-88f829aeb4a5
  Complete_with_DocuSign_quote01366401pdf_Sepd (1)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3f280c26-a057-417f-a29a-37773d12ec96.json.