---
title: "Contact Centre Platforms"
ocid: "ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2019-05-16"
---

# Contact Centre Platforms

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c

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## Summary

The Liverpool City Council is currently in the tender stage of a procurement process for a Contact Centre Platform, with a total contract value of £1,500,000. This procurement falls within the software package and information systems category (CPV Code: 48000000) and is located in the North West region of England. The tender was published on 16 May 2019, and the submission deadline is set for 17 June 2019. The contract period is anticipated to begin on 1 January 2020 and extend until 31 December 2023.

This tender presents significant opportunities for businesses specialising in software services, particularly those that can provide comprehensive contact centre solutions including telephony, workforce management, and analytics. Small and medium-sized enterprises (SMEs) are encouraged to apply, as the procurement process is designed to be inclusive, potentially benefiting those with innovative approaches to omnichannel customer engagement. This could be an ideal opportunity for firms with experience in technology and service provision tailored for public sector clients.

## Notice

Contact Centre Platform including Telephony for the Contact Centre, Workforce Management, Knowledge Management, Speech Analytics, IVR for a complete Omnichannel Contact Centre Experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7580472-d012-4274-ab3a-9ff058b1f9f2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2019 |
| Submission deadline | 17 Jun 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2020 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 May 2019 at 10:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a7580472-d012-4274-ab3a-9ff058b1f9f2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7580472-d012-4274-ab3a-9ff058b1f9f2
  16th May 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=cefdebfd-acb2-e811-80ed-005056b64545
  Advert

## Notice URLs

- http://www.liverpool.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3f5a8c92-22a3-4b0e-b2a6-b0eebd36e81c.json.