---
title: "IT Service Management system"
ocid: "ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2021-12-02"
---

# IT Service Management system

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c.json)

## Summary

The London Borough of Hackney has successfully completed a procurement process for an IT Service Management system, specifically for licenses to access the HaloITSM SaaS platform along with associated support. This contract, valued at £260,000, was awarded on 1st November 2021, with a contract period spanning from 1st December 2021 to 30th November 2023. The procurement method used was an open procedure, and the tender period concluded on 7th October 2021. The contract pertains to the IT software package industry and is located in Hackney, England.

This contract offers significant opportunities for medium to large-sized businesses within the IT services sector, particularly those specialising in software solutions and support services. As the awarded supplier, Halo Service Solutions, demonstrates, providers in this area can leverage their expertise in delivering software as a service (SaaS) to compete effectively in similar tenders. Businesses ready to engage in similar contracts must demonstrate capability in IT service management and compliance with the specific needs outlined by public procurement authorities.

## Notice

Licences for access to HaloITSM Saas and associated support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fd54fb24-8f94-441c-ad1f-3aee69c389eb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2021 |
| Submission deadline | 7 Oct 2021 |
| Future notice date | Not specified |
| Award date | 1 Nov 2021 |
| Contract period | 1 Dec 2021 - 30 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £260,000 |
| Lots value | Not specified |
| Awards value | £132,495 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 2 Dec 2021 at 16:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fd54fb24-8f94-441c-ad1f-3aee69c389eb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fd54fb24-8f94-441c-ad1f-3aee69c389eb
  2nd December 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3f5dfa2e-ee9e-4132-b688-aec1f6fa632c.json.