---
title: "Provision of Caseworkers for Remote Processing of Benefits"
ocid: "ocds-b5fd17-3f827a61-038a-4b53-ab27-15c07d9edfd7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f827a61-038a-4b53-ab27-15c07d9edfd7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3f827a61-038a-4b53-ab27-15c07d9edfd7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3f827a61-038a-4b53-ab27-15c07d9edfd7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2017-02-28"
---

# Provision of Caseworkers for Remote Processing of Benefits

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3f827a61-038a-4b53-ab27-15c07d9edfd7

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## Summary

The Southend-on-Sea Borough Council is seeking to appoint a contractor for the "Provision of Caseworkers for Remote Processing of Benefits". This tender falls under the services category, specifically aimed at processing and clearing services. The procurement is currently at the award stage, with key dates including the contract period that starts from 3rd July 2017 and ends on 2nd July 2020. The total estimated value of the contract is £600,000, and interested suppliers were required to submit their offers by 20th February 2017. The services will be delivered in the East of England, United Kingdom.

This tender presents significant opportunities for businesses specialising in data processing and resource management, particularly small and medium-sized enterprises (SMEs) who can offer flexible off-site solutions. Companies with experience in the provision of administrative support for public sector organisations may find this contract aligns with their capabilities, enabling them to grow their market presence by partnering with the Council for the duration of the three-year contract, possibly extending to five years.

## Notice

The Council is seeking to appoint one company to a call off contract period of 3 years (with an option to extend for a further 2 years) to provide off site processing resource for Benefits (Housing and Council Tax Reduction). The contract will provide the Council with additional resources if and when required to address work pressures so as to minimise the impact on service delivery. Additional information: All tender documents are accessible via the Council's etendering portal: https://procontract.due-north.com/Login Interested suppliers must register on the portal to view the documentation and all queries relating to this tender must also be sent via the portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5f7f406b-80b9-4ef3-bc92-def994158d6e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2017 |
| Submission deadline | 20 Feb 2017 |
| Future notice date | Not specified |
| Award date | 28 Feb 2017 |
| Contract period | 2 Jul 2017 - 2 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £872,042 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND ON SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6ER |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ABLE 2 OCCUPATIONAL THERAPY SERVICES; TBC |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 66133000 - Processing and clearing services
- 72310000 - Data-processing services

## Release History

- 28 Feb 2017 at 14:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f7f406b-80b9-4ef3-bc92-def994158d6e
- 28 Feb 2017 at 14:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f7f406b-80b9-4ef3-bc92-def994158d6e
- 28 Feb 2017 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f7f406b-80b9-4ef3-bc92-def994158d6e
- 20 Jan 2017 at 08:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8e784b04-adcb-4462-a53d-476fb724c3d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5f7f406b-80b9-4ef3-bc92-def994158d6e
  28th February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8e784b04-adcb-4462-a53d-476fb724c3d4
  20th January 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee777c9a-b774-437b-93d8-4a2296c718f9
  Web Advert

## Notice URLs

- http://www.southend.gov.uk
- https://procontract.due-north.com/Login

## Provenance

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