---
title: "UCaaS Contact Centre"
ocid: "ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WYRE COUNCIL"
published: "2023-05-03"
---

# UCaaS Contact Centre

Buyer: WYRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f.json)

## Summary

The Wyre Council has awarded a contract titled "UCaaS Contact Centre" in the services category to 8X8 UK LIMITED. The procurement method used was selective, involving calling off from a framework agreement. The contract value is £99,997.6. The contract period is from 4th May 2023 to 3rd May 2026 with a tender deadline on 31st March 2023. The procurement was carried out by Wyre Council located in Poulton-le-Fylde, England.

This tender for a UCaaS Contact Centre presents an opportunity for businesses, particularly SMEs, in the software package and information systems sector to provide their services. Businesses interested in providing tailored solutions for contact centre services under a selective procurement method should consider bidding for this contract. The buyer, Wyre Council, emphasizes the importance of quality service provision and timeliness in fulfilling the requirements of the contract.

## Notice

.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d882b0e-e28d-4560-bd8c-9a471d2d4883 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2023 |
| Submission deadline | 31 Mar 2023 |
| Future notice date | Not specified |
| Award date | 2 May 2023 |
| Contract period | 3 May 2023 - 3 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,997 |
| Lots value | Not specified |
| Awards value | £99,997 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYRE COUNCIL |
| Locality | POULTON-LE-FYLDE |
| Post town | Blackpool |
| Postcode | FY6 7PU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Wyre |
| Electoral ward | Breck |
| Westminster constituency | Fylde |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 May 2023 at 15:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9d882b0e-e28d-4560-bd8c-9a471d2d4883

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d882b0e-e28d-4560-bd8c-9a471d2d4883
  3rd May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3f995eeb-5d75-4da8-91ad-f7305b82916f.json.