---
title: "Social Media Monitoring and Listening Tool 2024/2025"
ocid: "ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-04-01"
---

# Social Media Monitoring and Listening Tool 2024/2025

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef.json)

## Summary

NHS England has completed the procurement process for a "Social Media Monitoring and Listening Tool 2024/2025." The awarded contract is classified under Market and Economic Research; Polling and Statistics (CPV code 79300000). This process, with a total value of £68,000, was intended to procure an online service capable of monitoring and reporting relevant content and conversations happening across social media. The contract period starts on 21 November 2024 and ends on 21 November 2025. All services will be directed to NHS England's address in London, United Kingdom. The tender was marked as completed and information regarding the awarded contract was published on 1 April 2025.

This procurement offers a significant business growth opportunity, especially rewarding for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Businesses experienced in market research, social media analysis, or online content monitoring stand to benefit the most from this tender. Companies such as Access Intelligence Media and Communications Limited, which won the contract, exemplify the ability to leverage their expertise in providing specialised monitoring and data analysis services to large public sector organisations like NHS England.

## Notice

On online service that allows us to monitor and report on content and conversations happening across social media and elsewhere online, that are relevant to the work of NHS England.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62d6bc06-0285-493c-af33-e57cdf20ce25 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2025 |
| Submission deadline | 2 Sep 2024 |
| Future notice date | Not specified |
| Award date | 21 Nov 2024 |
| Contract period | 21 Nov 2024 - 21 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,000 |
| Lots value | Not specified |
| Awards value | £68,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1V 0AT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS INTELLIGENCE MEDIA AND COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 1 Apr 2025 at 10:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62d6bc06-0285-493c-af33-e57cdf20ce25
- 1 Apr 2025 at 08:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f7d1a5c-8199-42f0-b067-2571949a2803
- 1 Apr 2025 at 08:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a59d374c-8e19-447f-a940-bf2db690b871

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62d6bc06-0285-493c-af33-e57cdf20ce25
  1st April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3f7d1a5c-8199-42f0-b067-2571949a2803
  1st April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a59d374c-8e19-447f-a940-bf2db690b871
  1st April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3f9e66cb-bed6-4199-a79c-ffb3ce2c34ef.json.