---
title: "DHSC: FGOS-MAS - Microsoft Dynamics 365 Support and Maintenance Services for the DHSC Scribe Application (FY2021-23)"
ocid: "ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2021-03-22"
---

# DHSC: FGOS-MAS - Microsoft Dynamics 365 Support and Maintenance Services for the DHSC Scribe Application (FY2021-23)

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472.json)

## Summary

The Department of Health and Social Care (DHSC) has completed a public procurement process for the "Microsoft Dynamics 365 Support and Maintenance Services for the DHSC Scribe Application" (FY2021-23). This tender, classified under the industry category of IT software maintenance, involved a total contract value of £98,750. The procurement was carried out using a selective method as a call-off from a framework agreement, with the tender period concluding on 22 March 2021. The contract is set to run from 3 April 2021 to 2 April 2023, with the main delivery location being in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in IT support and software maintenance. Companies with expertise in Microsoft Dynamics 365 and related technologies, particularly those that can offer competitive pricing for fixed-price support services or respond quickly to ad-hoc changes, would be well-suited to compete for similar contracts in the future. The recent award to Ceox Services Ltd illustrates a demand for established suppliers capable of providing tailored IT services to government entities.

## Notice

Microsoft Dynamics 365 Support and Maintenance Services for the DHSC Scribe Application (FY2021-23) including Dynamics 365; Power BI; and RPA functionality. - Fixed Price Support services for DHSC's bespoke version of Dynamics 365 (Scribe) and associated Power BI and robotic automation functionality. - Ad-hoc minor changes and improvements to the Scribe system suite. Awarded to Ceox Services Ltd under G-Cloud 12 - 2yrs with an option for 2 x 12mth extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d1aa1f46-3080-422d-9185-c7dcbd0d23c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2021 |
| Submission deadline | 22 Mar 2021 |
| Future notice date | Not specified |
| Award date | 22 Mar 2021 |
| Contract period | 2 Apr 2021 - 2 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £98,750 |
| Lots value | Not specified |
| Awards value | £98,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CEOX SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267100 - Maintenance of information technology software

## Release History

- 22 Mar 2021 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1aa1f46-3080-422d-9185-c7dcbd0d23c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d1aa1f46-3080-422d-9185-c7dcbd0d23c3
  22nd March 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kIPt/geeUnhUpCHRRQmeG51MDfAMCmTlFGAM3_0RCX.cbeIY
  DHSC SCRIBE G-Cloud-12-Call-Off-Contract__FINAL - Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3fb60900-247f-4d92-9e59-addc3cd13472.json.