---
title: "Customer Portal"
ocid: "ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STOCKPORT HOMES LIMITED"
published: "2026-02-26"
---

# Customer Portal

Buyer: STOCKPORT HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5.json)

## Summary

STOCKPORT HOMES LIMITED has concluded the award stage for the procurement process titled "Customer Portal," involving the provision of a cloud-based resident self-service portal. The contracting authority, located at Cornerstone, 2 Edward Street, Stockport, England, has selected Plentific Ltd as the successful supplier. This tender relates to the software package and information systems industry, with services to be provided in the North West region of the United Kingdom. This call-off from a framework agreement was marked complete as of December 2025, with the service scheduled to commence on 20th December 2025 and conclude on 19th December 2027. The procurement method was selective, aiming to enhance resident interaction with tenancy management and service appointments. The total contract value awarded to Plentific Ltd amounts to £184,554 GBP.

This tender offers significant opportunities for business growth within the realm of Information Technology Services, specifically targeting businesses that provide innovative digital solutions tailored for housing services. Firms that specialise in cloud-based software for resident engagement and self-service solutions are well-suited to compete in similar future opportunities, particularly if they offer scalable solutions that support self-management and enhanced user experience. Small to Medium Enterprises (SMEs) would find this contract fitting, given the tailored services required and the selective procurement method employed, showcasing the potential for SMEs to expand their service offerings within public sector frameworks.

## Notice

Provision of a cloud based resident self-service portal. The service enables residents to manage tenancy information, report and diagnose repairs, book and amend appointments, receive notifications and access related digital services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/601f3738-36b7-4071-8d0b-71443b11bdcb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2026 |
| Submission deadline | 11 Dec 2025 |
| Future notice date | Not specified |
| Award date | 22 Jan 2026 |
| Contract period | 20 Dec 2025 - 19 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £184,554 |
| Lots value | Not specified |
| Awards value | £184,554 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKPORT HOMES LIMITED |
| Locality | STOCKPORT |
| Post town | Stockport |
| Postcode | SK1 3NQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD35 Greater Manchester South East |
| Local authority | Stockport |
| Electoral ward | Brinnington & Stockport Central |
| Westminster constituency | Stockport |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLENTIFIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 26 Feb 2026 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/601f3738-36b7-4071-8d0b-71443b11bdcb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/601f3738-36b7-4071-8d0b-71443b11bdcb
  26th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3fbc9420-dc78-4d72-b42c-3d054728d1d5.json.