---
title: "Openscape support and maintenance"
ocid: "ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WAKEFIELD COUNCIL"
published: "2021-04-01"
---

# Openscape support and maintenance

Buyer: WAKEFIELD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7.json)

## Summary

The procurement process involves Wakefield Council as the buying organisation, seeking support and maintenance for their Openscape desktop telephony solution, including call recording and workforce management. This tender, classified under the CPV category for software packages and information systems, has a total contract value of £95,000 and is currently in the Award stage. The contract period is set to commence on 6th April 2021 and will run until 5th April 2022, with the tender period closing on 1st April 2021. The service is located in Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for IT service providers, particularly those specialising in software support and consulting services. Businesses that can effectively offer maintenance and operational support for telephony solutions, especially those experienced in handling call centres and workforce management tools, would be well-suited to participate in similar tenders in the future. The selective procurement method used here, as a call-off from a framework agreement, indicates a structured approach that prioritises quality and reliability in service delivery.

## Notice

Support and maintenance of the desktop telephony solution inc Contact Centre, call recording, Workforce management and reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4315fe8e-20da-4a6a-ac7d-3ab67ca6be56 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2021 |
| Submission deadline | 1 Apr 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 5 Apr 2021 - 5 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,000 |
| Lots value | Not specified |
| Awards value | £95,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WAKEFIELD COUNCIL |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Apr 2021 at 08:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4315fe8e-20da-4a6a-ac7d-3ab67ca6be56

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4315fe8e-20da-4a6a-ac7d-3ab67ca6be56
  1st April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3fc524a6-a037-4d14-94ac-23c38c10aaa7.json.