---
title: "UK SBS IT18096 Third Party Maintenance"
ocid: "ocds-b5fd17-3fd1259c-f911-4d3c-abe0-446ab95b0ca8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3fd1259c-f911-4d3c-abe0-446ab95b0ca8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3fd1259c-f911-4d3c-abe0-446ab95b0ca8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3fd1259c-f911-4d3c-abe0-446ab95b0ca8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-06-01"
---

# UK SBS IT18096 Third Party Maintenance

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3fd1259c-f911-4d3c-abe0-446ab95b0ca8

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## Summary

The procurement process for the UK SBS IT18096 Third Party Maintenance contract was undertaken by UK Shared Business Services Limited, a contracting authority based in Swindon, England. The tender aims to establish a two-year break/fix IT hardware support contract for various IT infrastructure items, with an estimated value of £150,000. The procurement stage is complete, having awarded the contract on May 17, 2018. Bidders had until April 3, 2018, to submit their proposals for this selective procurement process, which was advertised through the Technology Services 2 framework.

This contract presents a significant opportunity for IT service providers and support companies, particularly those specialising in computer-related services and consultancy. With the focus on extending the useful life of legacy systems, businesses that offer flexible support solutions and fixed-price repairs would be particularly well-suited to engage in this bidding process. The contract's scope includes providing ongoing support across multiple locations, including equipment in Brussels, highlighting the potential for companies that can operate internationally.

## Notice

UK SBS had a requirement for; We are now looking to enter into a new Break/fix IT hardware contract for two years with the option to extend for an additional one year. This will cover numerous IT infrastructure items (See attached Equipment list - Appendix One) predominantly storage and associated infrastructure items supplied by various OEM's. The intention is that this contract will provide a single point of contact for reporting faults sourcing firmware, replacement hardware, and support. This provides UK SBS with a degree of extended viability for these items as well as reducing costs. The objective of this contract is to assist with extending the useful life of the IT infrastructure even when OEM's no longer are prepared to provide direct support for their legacy systems. In the long term, this will help with strategic project planning where costs can be mitigated by extending the life of assets which, whilst from an OEM perspective have been superseded, are still viable assets in the context of the business requirement. Scope The successful bidder will be responsible for : * Break-fix - Please see the attached equipment list (Appendix One) for the current devices, however storage devices and associated infrastructure should be the focus of support. In some instances 'Break-fix' will require an engineer to attend and partake in a collaborative install and configuration process with in house IT support before the fix is considered complete. The client anticipates that this will be established during contact with the supplier's service desk facility. * Fixed Price Repair (FPR) - There may be instances where UK SBS will require a non-listed item to be repaired i.e. on occasions where an item has come to the end of its natural OEM support or has been downgraded in terms of business criticality and no longer subject to OEM warranty or support. In this case time and materials at a fixed price repair in accordance with the rate card provided by the bidder in response to question AW5.2 plus the cost of the parts would be acceptable. All costs shall be agreed in writing. * In some cases UKSBS may wish to add additional items to the list of supported items under the Break fix agreement. The current support agreement is for equipment located at several locations including 1 in Europe (Brussels) as per Appendix One. UK SBS would anticipate the support agreement to be in place to ensure the support of this equipment continues and is available as required inclusive of national Bank Holidays. Details of the locations of equipment will be provided with the equipment list in Appendix One. This requirement was advertised on the CCS framework Technology Services 2 - Lot 3b

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac7905f0-38bf-49d1-a34f-2fa4eb44f071 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2018 |
| Submission deadline | 3 Apr 2018 |
| Future notice date | Not specified |
| Award date | 16 May 2018 |
| Contract period | 29 Jun 2018 - 29 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 1 Jun 2018 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ac7905f0-38bf-49d1-a34f-2fa4eb44f071

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ac7905f0-38bf-49d1-a34f-2fa4eb44f071
  1st June 2018 - Awarded contract notice on Contracts Finder

## Provenance

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