---
title: "RPA Vendor Support"
ocid: "ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS"
published: "2026-10-01"
---

# RPA Vendor Support

Buyer: DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS  
Current stage: Award  
OCID: ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b

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## Summary

The Department for Environment, Food & Rural Affairs (Defra) procured IT vendor support for the Rural Payments Agency’s Rural Payments Service. The service runs across two datacentres, supporting development, testing and disaster recovery at one site and production at the other. The business-critical system includes the Rural Payments Portal (Siti Agri), Customer Portal and database, Land Management System and Data Warehouse. Support is intended to maintain service continuity for payments to landowners while Defra considers longer-term options for cloud migration. The procurement is for services delivered in the United Kingdom.

The procurement is complete and was awarded to Insight Direct (UK) Ltd. The award was made on 24 September 2026 for £559,314.82. The contract period runs from 17 September 2026 to 16 September 2029, with a three-year initial term and two possible one-year extensions. Defra used a selective call-off from a framework agreement. The tender deadline was 17 September 2026. The procurement was marked suitable for small and medium-sized businesses and voluntary, community and social enterprises. No lots or evaluation criteria are recorded in the supplied details.

This award shows continuing demand from Defra for specialist vendor support to keep the Rural Payments Service operating across development, test, disaster recovery and production environments. Competitors for a future requirement of this kind would need to demonstrate they can support a mixed estate of business-critical portals, databases, land-management applications and data warehousing, while protecting continuity of payments to landowners. Experience supporting legacy systems alongside services undergoing transition planning would be relevant, as would the capacity to work across multiple datacentres and sustain both operational and recovery environments. The selected supplier was a large company, but the procurement was identified as suitable for smaller businesses and voluntary-sector suppliers too. The route used was a framework call-off, so framework access and capability to deliver within that route are commercially relevant.

## Notice

The requirement is for Rural Payments Agency (RPA) vendor support which is hosted across two datacentres, one for Development, Test and Disaster Recovery and the other for Production. Rural Payments Service (RPS) comprises of business critical applications including the Rural Payments Portal - Siti Agri, the Customer Portal and database, the Land Management System (LMS) and the Data Warehouse (DWH). It is expected that some components will be replaced over the coming years, however there are others that are likely to remain for some time. It is likely that the Customer Portal and Payments Portal will remain in operation for several years until transition plans are confirmed. This is a critical service requirement, without this contract Defra Group will not be able to guarantee service continuity in enabling the RPS to make payments to landowners. This strategy is to safeguard a specific service that Defra requires and to investigate other longer-term options to move to the cloud and become more cloud native. This is a critical service requirement, without this contract Defra Group will not be able to guarantee service continuity in enabling the RPS to make payments to landowners. The initial call off period is for 3 years with the possibility of 1+1 extension options to ensure continuity of a critical requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f7fce0b4-1f3e-4c9c-9e6a-140634fdf04d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Sep 2026 |
| Contract period | 17 Sep 2026 - 16 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £560,000 |
| Lots value | Not specified |
| Awards value | £559,314 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Insight Direct (UK) Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Oct 2026 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f7fce0b4-1f3e-4c9c-9e6a-140634fdf04d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f7fce0b4-1f3e-4c9c-9e6a-140634fdf04d
  1st October 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/b03bd1c9-12d3-4fe2-9760-2d5c7f652080

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3ff86939-91a9-43b0-b821-2d7f7436d06b.json.